Customer Success Specialist

About the Position

Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. We are looking for a Customer Success Specialist to join our organization located in Burlington, MA. You will join a growing team whose focus is to provide solutions to customers in a variety of industries and applications.

Responsibilities

• Onboard selected Vaisala customers and guide them through their journey
• Provide efficient, courteous, and professional customer service with a strong focus on customer satisfaction and long-term relationships.
• Develop and maintain a deep understanding of the service lab’s capabilities, processes, turnaround times, and service offerings.
• Respond to customer inquiries via phone and email in line with established response time targets.
• Manage and drive service contract renewals
• Act as a liaison between customers and internal teams (lab technicians, logistics, and sales) to ensure smooth and timely service execution.
• Maintain calibration plans for customers
• Proactively provide updates on order status, potential delays, and completion timelines to keep customers informed.
• Identify and generate opportunities for Vaisala sales teams
• Prepare and follow up on quotations, ensuring timely customer responses and supporting order conversion.
• Gather and share customer feedback with internal stakeholders
• Ensure the accuracy of customer and installed base data
• Maintain accurate customer records and document all interactions, quotations, agreements, and activities in CRM systems.

Requirements

• A genuine desire to help customers and a passion for delivering exceptional service
• Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely
• Strong negotiation, interpersonal, analytical, and problem-solving skills
• Effective time management and organizational skills, with the ability to prioritize tasks
• Customer focus and the ability to communicate service features and benefits
• Willingness to learn market, product, and application knowledge
• Ability to interpret technical documentation
• Integrity and alignment with Vaisala’s values
• A collaborative mindset and the ability to work effectively across teams and departments
• Proficiency in CRM software (Salesforce, SAP, SAC preferred) and Microsoft Office Suite; basic knowledge of core business processes
• Fluency in English; bilingual Spanish speaker is a plus

We Offer

• Competitive salary range: $70,000 - $85,000 base salary with an annual sales bonus plan
• Health, dental, and vision insurance
• Flexible spending accounts
• Company paid life, long and short term disability
• 401(K) plan with company match
• A variety of voluntary benefits programs
• Employee Assistance Programs
• Tuition reimbursement
• Holiday pay and generous paid time off plan
• Flexible work environment: Hybrid model with initial in-person training

About the Company

Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most – from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. For a second year running, Vaisala got recognized in TIME Magazine's World's Best Companies in Sustainable Growth 2026 study. Our team of close to 2,500 experts and 62 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don't have to fit in to belong.

Our employees demonstrate, uphold, support, and model the Vaisala Values: Customer Focus, Innovation & Renewal, Strong Together and Integrity. Sharing strong and common values is part of our culture and enables us to work towards our shared mission.

Vaisala is proud to be an Equal Opportunity Employer and is committed to providing equal employment opportunity for all persons in all facets of employment. All qualified applications will receive consideration for employment without regard to any legally protected status.

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please contact Human Resources by phone at 303-499-1701 or by email at [email protected].

Apply now to join our team and make a real impact!