Customer Supply Chain Team Lead

About the Position

We are Reckitt, home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose is to protect, heal, and nurture in the relentless pursuit of a cleaner, healthier world. Our supply chain is the backbone of our business, and we are looking for a Customer Supply Chain Team Lead to join our team in Nutley, NJ.

In this role, you will lead identification, prioritization, and execution of value-added projects and continuous improvement initiatives that contribute to business growth, operational excellence, customer satisfaction, and cost optimization. You will utilize data analytics, project management disciplines, and cross-functional collaboration to ensure successful implementation and measurable results.

This role is not currently sponsoring visas or considering international movement at this time!

Responsibilities

• Lead and develop the Customer Logistics Team to deliver exceptional customer service through complete orders, on-time delivery, accurate transactions, and damage-free shipments while fostering team capability and service excellence.
• Partner cross-functionally with Sales, Planning, Manufacturing, Distribution Centers, and Customers to execute sales and promotional plans, improve communication, and drive customer satisfaction.
• Drive continuous improvement initiatives by identifying value-added opportunities, implementing operational enhancements, and leveraging Lean, Six Sigma, root cause analysis, and process mapping methodologies.
• Manage strategic projects and organizational change efforts, prioritizing multiple initiatives, engaging stakeholders, and ensuring successful execution of business objectives.
• Analyze complex supply chain and customer data to identify trends, develop actionable recommendations, improve workflow efficiency, and support informed decision-making by senior leadership.

Requirements

• Bachelor's degree in Supply Chain Management, Business Management, or a related field, with 5-7 years of experience in customer service, logistics, forecasting, or supply chain operations.
• Proven leadership experience, including managing direct reports, developing talent, and leading high-performing teams.
• Strong retail and customer supply chain expertise, preferably supporting Walmart or other large retailers within a fast-moving consumer goods (FMCG) environment.
• Advanced analytical and problem-solving skills, with the ability to interpret data, identify trends, and drive effective business decisions.
• Excellent communication and technology skills, including strong written, verbal, and presentation capabilities, along with proficiency in systems and tools such as Retail Link.

Skills for Success

• Supply Chain Management
• Business Partnership
• Collaboration and partnership building
• Relationship Management
• Business acumen
• Productivity management
• Improve business processes
• Advanced Analytics
• Data Analytics
• Supply Chain Planning
• Logistics Management

We Offer

• Competitive salary range: USD $109,000.00 - $163,000.00
• Comprehensive benefits package including medical, dental, vision, life and disability insurance, paid time off, 401(k) plan, parental leave, adoption and fertility support, tuition reimbursement, and more.
• Opportunity to save and share in Reckitt's potential future successes through global share plans.
• Short-term incentives for eligible roles to recognize, appreciate, and reward outstanding results.
• Commitment to inclusion and support for all employees through Employee Resource Groups, parental benefits, Employee Assistance Program, and life insurance globally.

About the Company

Reckitt is committed to the full inclusion of all qualified individuals. We recognize that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. If this role and our company feel like a good fit for you, we still want to hear from you.

Nearest Major Market: Newark

Nearest Secondary Market: New York City

Job Segment: Nutrition, Counseling, Healthcare

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