Customer Support Agent- DE

About the Position

Customer Support Agent - German Market

Location: On-site in our vibrant Barcelona HQ

At SumUp, we’re on a mission to empower small businesses around the world - helping them get paid, run their business, and thrive. We believe that everyone should be able to build a business they love, and we’re creating simple, intuitive tools that make that possible.

As part of our international Customer Support Team, you’ll be the voice of SumUp for our German speaking merchants, helping entrepreneurs solve problems, grow their businesses, and make their lives a little easier every day.

This is more than a support role - it’s an opportunity to make a real impact, develop your skills in fintech and customer experience, and grow within one of Europe’s most dynamic tech companies.

Responsibilities

• Be the first point of contact for our German merchants - helping them succeed with empathy, patience, and a problem-solving mindset.
• Manage, prioritize, and resolve customer requests efficiently through calls, emails, and chats.
• Deliver a best-in-class customer experience across a range of topics (Banking, Invoicing, CNP, and more).
• Collaborate closely with internal teams to ensure smooth resolutions and constant process improvement.
• Continuously learn about our products and services to provide accurate, up-to-date support.

Requirements

• Fluent in German and English (C1 or above) - communication is your superpower.
• Passionate about helping people and solving problems.
• Curious and eager to learn - whether it’s new tools, fintech trends, or customer engagement strategies.
• Comfortable working in a fast-paced, international environment where every day brings something new.
• Excited to join an office-first culture in Barcelona, where collaboration and growth go hand in hand.
• Flexible with a rotating schedule and open to new challenges.

We Offer

• 🌎 Work with talented SumUppers across the globe on fintech products used by millions of businesses worldwide.
• 📚 A dedicated €2,000 annual learning & development budget - invest in courses, conferences, or certifications that excite you.
• 🌈 A culture that celebrates diversity, inclusion, and belonging - we want you to bring your whole self to work.
• 🥗 Meal vouchers and perks to make your everyday life easier.
• 🔄 30-day sabbatical after 3 years at SumUp - time to recharge, travel, or pursue a personal goal.
• 💸 Referral bonuses - bring great people with you on the journey!

About the Company

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.