Customer Support Agent in Teilzeit (Kundendienstberater:in) (m/w/d)

About the Position

Customer Support Agent in Teilzeit (Kundendienstberater:in) (m/w/d)

Location: Hamburg, Germany

Employment Type: Vollzeit (Full-time)

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About the Company

LiloPlus is a pioneering company dedicated to providing parents with a digital, personalized, and transparent financial planning solution for their children's future. Our platform integrates fund-based child savings products, offering daily savings opportunities through online shopping. Families, friends, and acquaintances can all participate in the savings process through our app, making it easy and accessible for everyone to save for their children's future. Join us in shaping a worry-free financial future for the next generation!

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Responsibilities

• Solution Finding: Address customer inquiries of all kinds.
• Ticket System Management: Handle customer requests through our ticketing system.
• Customer Phone Support: Conduct customer phone calls.
• Sales and Survey Support: Assist in sales or customer survey activities.

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What Makes Working at LiloPlus Special

• Collaborative Environment: Work closely with the management team and colleagues from the start.
• Values-Driven Culture: Emphasize sustainability, transparency, and communication.
• Growth Opportunity: Be part of a growing company and help shape its culture.
• Workplace Perks: Enjoy the best coffee, fresh fruits, snacks, events, and cold drinks.
• Team Dynamics: Join a highly motivated team with extensive startup experience and a background in financial services.
• Startup Culture: Experience a dynamic and open culture with room for your ideas and responsibilities across various areas.
• Impact: Quickly implement ideas and influence the financial planning for children.

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What Makes Your Position Unique

• Learning Curve: Gain experience through a high degree of responsibility and mentoring.
• Diverse Tasks: Engage in a variety of tasks that require initiative and problem-solving.

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Requirements

• Customer Support Motivation: Eager to elevate our customer support to the next level.
• Proactive Attitude: Willing to assist with tasks outside your immediate responsibilities.
• Customer Interaction: Competent and friendly communication with customers, both verbally and in writing.

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How to Apply

If you are interested in developing this idea with us, help us make the world of tomorrow's children better. Please apply at [email protected]. Our colleague Paula will get back to you, and we look forward to exchanging ideas! If you have any questions, feel free to ask them directly in your initial email. Please also include the planned duration of your internship and a possible start date. Instead of a cover letter, we would appreciate a 2-minute introduction video from you.

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We Offer

• Collaborative Environment: Work together to achieve more.
• Engaged Community: Supported by a dedicated community.
• Transparency and Security: Always in good hands.

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About the Company

LiloPlus GmbH is committed to helping families save for their children's dreams, both big and small, through continuous and special savings events. With LiloPlus, you can achieve more together.

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Note: Every investment carries the chance of returns but also the risk of value fluctuations. Together with our experts, we determine your personal risk tolerance in the form of an individual risk number. We offer a short test to help you find your suitable risk classification. Of course, you can also decide entirely on your own. The test is intended to assist you. The determined number shows how you assess the balance between security and earning opportunities with a certain level of risk. The outcome of your risk number depends on various factors. Being aware of these contributes significantly to ensuring that your investment truly suits you. LiloPlus GmbH (Tippgeber) does not provide investment advice or brokerage services itself. The investment of saved money is carried out exclusively by the Evergreen GmbH, a regulated asset manager authorized under § 15 WpIG.