Job Description, Responsibilities & Requirements
About the Position
Customer Support Agent
Company: Solidgate
Location: Kyiv, Ukraine
Employment Type: FULL_TIME
About the Role
At Solidgate, our mission is clear: to empower outstanding entrepreneurs to build exceptional internet companies. We exist to fuel the builders - the ones shaping the digital economy - with the financial infrastructure they deserve. To achieve that, we’re on a bold path: to become the #1 payments orchestration platform in the world.
Our Customer Support team is the first point of contact for merchants and partners across the globe, delivering fast, thoughtful support when it matters most. They are the voice of our customers, working hand-in-hand with product and engineering teams to enhance experiences and keep exceptional service at the core of everything we do.
We’re looking for a Customer Support Agent who takes ownership of customer issues, goes the extra mile to find solutions, and helps shape the way we support our customers every day.
Responsibilities
- Handling incoming L1 support requests
- Ensuring SLA compliance and timely communication
- Providing quick, clear, and professional feedback to clients
- Monitoring recurring questions and suggesting improvements for the knowledge base
Requirements
- Bachelor’s or Master’s degree, either completed or underway
- Strong analytical skills
- Ability to prioritize tasks and manage multiple requests simultaneously
- English proficiency at Upper-Intermediate level or higher
Nice to Have
- Basic knowledge of SQL
- Previous experience in customer support
Work Schedule
- 3 evening shifts (15:30–00:00) - 2 days off
- 3 morning shifts (07:30–16:00) - 2 days off
- 3 night shifts (23:30–08:00) - 2 days off
Why Solidgate?
- No internships here - we build careers. Get hands-on from day one and make a real impact.
- Your work = real outcomes. Shape how global companies move money.
- Grow like crazy. Learn from top fintech pros and level up faster than anywhere else.
- Flex your schedule. Balance studies and work with flexible hours that fit your life.
- Enjoy the ride. A wow office in Kyiv center, daily lunches, snacks, team buildings, and a learning budget to keep you growing.
Hiring Process
- Intro call with a recruiter
- Interview with the team
- Test task
- Final interview with the CEO
We Offer
- 30+ days off
- Unlimited sick leave
- Free office meals
- Health coverage
- Apple gear to keep you productive
- Courses, conferences, sports, and wellness benefits
Apply for this Role
Tomorrow’s fintech needs your mindset. Come build it with us.
🫂 Know top talent? We’re always on the lookout. Recommend someone for our role, and if they get hired, there’s a bonus waiting for you - simple as that.