About the Position

Customer Support Analyst (ERP Support)

Are you ready to learn fast and have a real impact on the company?

Join Odoo, a growing software company with a killer product, a huge global community, as well as a fun and exciting work environment.

Users of the Product

7,000,000

Company Growth

60% Year over year

Company Maturity

Profitable

Responsibilities

Help customers with their use of Odoo Business Apps
Solve functional problems through chat, email, and call by investigating
Engage with our visitors and leads (Livechat)
Ensure customers' satisfaction
Improve customers' experience with the usage of Odoo
Contribute to the improvement of our product
Side projects (recruit and onboard new colleagues on the support team, give support training,...)

Must Have

Nice to Have

Compensation & Perks

A full-time position with an attractive salary package.
Paid leaves

5 Days working week, 24 paid leaves, and public holidays as per the IT Industry
Prime location

Work at the best location with easy transportation connectivity
Training

8 hrs of training every month to stay updated with the product and technology
Eat & Drink

Tea, coffee, and snacks provided all day.
Sponsored Events

Team outing, team lunch, festive celebrations, and lots of team building activities
Exchange Program

Apply to a similar position in a subsidiary of Odoo.

2 weeks of intensive functional training with final certification
You will contribute to the improvement of our software Odoo by escalating good feedback
You will be delivering the best support experience to clients they have never had before!
None of your work days will be the same, guarantee!

Building a company we love.

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Who is your manager?

Being a team leader at Odoo.

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The founder’s story

From 1 to 250 employees in 5 years.

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