Customer Support & AI Automation Specialist
Primary stack
Nice to have's
Job description
About the Position
SIX drives the transformation of financial markets. What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us.
Customer Support & AI Automation Specialist
Warsaw | Working from home up to 40% possible | Reference 7877
In this hybrid role, you combine hands-on customer support with ownership of automation and AI-driven improvements. You handle customer requests, identify opportunities to reduce manual work, and help teams adopt new AI agents and automation solutions. You act as a key contributor in improving customer experience while driving efficiency across support operations.
Responsibilities
- Handle customer support requests with accuracy, professionalism, and a customer-first mindset while ensuring proper categorization and data quality.
- Identify recurring issues, manual activities, and process inefficiencies, proactively recommending opportunities for automation and AI-driven improvements.
- Take ownership of automation initiatives from idea to implementation, designing practical solutions that improve efficiency, service quality, and customer experience.
- Drive adoption of new ways of working by working closely with the team to turn new ideas into everyday practice.
Requirements
- 2+ years of experience in customer support, service operations, process improvement, or a similar customer-facing environment.
- Hands-on experience with AI solutions, automation platforms, workflow optimization, or related technologies.
- Proven ability to identify process improvement opportunities and translate them into practical automation initiatives.
- Experience driving automation or continuous improvement initiatives from concept through implementation.
- Strong analytical and problem-solving skills, with the ability to recognize patterns, optimize workflows, and improve customer experience.
- A proactive, self-driven mindset with a passion for innovation, automation, and continuous improvement.
- Fluent English skills
What We Offer
Flexible Work Models
We trust our employees and offer a work environment that is well-balanced, productive, and fosters success.
Personal Development
You will benefit from a culture of continuous learning and feedback. Your personal growth is supported through an extensive learning offering.
Agile Working Methods
Whether through scrum or design thinking, we solve exciting tasks together in teams.
About the Company
SIX drives the transformation of financial markets. What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us.
For this vacancy, we only accept direct applications. Diversity is important to us. Therefore, we are looking to receive applications regardless of any personal background.
If you have any questions, check out our FAQ page or call Julia Schmidt at +41583998670.
Apply now »
© SIX Global Services. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Financial Services,IT Services,Payment Solutions
About the Company SIX Global Services is a Swiss company with a strong presence in Switzerland and Spain, operating in 30 locations worldwide. Established in 2008, the company has historical roots dating back to the 1930s. SIX provides technical infrastructure and services to banks and other international financial institutions, including running stock exchanges in Zurich and Spain, offering global clearing and settlement services, and providing secure payment solutions in Switzerland. The company has been recognized as a "Great Place to Work" for eight consecutive years and has received multiple awards, including the Best Workplace title in 2024. Products, Services & Tech Stack Core Solutions Technical infrastructure and services for banks and financial institutions Stock exchange operations in Zurich and Spain Global clearing and settlement services Secure payment solutions in Switzerland Financial information services Technologies & Frameworks SAP technology Corporate applications RPA (Robotic Process Automation) Identity & access management DevOps tools Cyber security (platform security services, IT security, IT compliance management) Digital workspace (client, collaboration, and communication engineering, service desk) Development and test automation Data science Project Scope & Target Clients Client Base Banks International financial institutions Engineering Scale Projects involve high levels of security, data safety, accuracy, and compliance with regulations Mixed teams combining colleagues from different locations Use of agile methodology End-to-end responsibility for processes
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