Job Description, Responsibilities & Requirements
About the Position
Mosqitter is a female-founded technology company developing smart, ecological mosquito control solutions that combine hardware and data intelligence. The company designs and manufactures professional-grade mosquito trapping devices for residential and commercial use, along with the Febris Monitoring System - an AI-powered platform for real-time mosquito population tracking and early disease risk detection. By integrating long-life hardware with environmental monitoring and data analytics, Mosqitter enables a more sustainable and proactive approach to mosquito population management worldwide.
We are looking for a proactive and detail-oriented Customer Support & Operations Manager to support customer communication, internal operational workflows, and process organization. This role requires a customer-oriented mindset, strong communication skills, structured thinking, and the ability to coordinate operational tasks while maintaining high service standards and organized internal processes.
Responsibilities
- Handle customer inquiries via Zendesk, email, and chat.
- Guide customers through product setup, usage, and basic troubleshooting.
- Maintain structured ticket documentation, tagging, and categorization.
- Escalate technical or operational issues to the relevant teams with clear context.
- Manage order processing in Shopify and internal systems.
- Prepare invoices and related operational documentation.
- Maintain accurate operational and product data across internal tools and systems.
- Contribute to Knowledge Base, FAQ, and customer support documentation updates.
- Support CRM data maintenance and internal process organization.
- Assist with improving internal workflows and operational processes.
Requirements
- Upper-Intermediate English or higher.
- Location: Ukraine (required).
- 1–3 years of experience in customer support, operations, administrative coordination, or related roles.
- Hands-on experience with Shopify (required).
- Experience with Zendesk or similar support platforms (strong advantage).
- Strong written communication skills.
- High attention to detail and accuracy.
- Ability to troubleshoot and explain solutions clearly.
- Comfortable working with digital tools (Google Workspace, ClickUp, QuickBooks, CRM systems, etc.).
- Ability to manage multiple tasks and prioritize effectively.
- Structured, proactive, and customer-oriented mindset.
- Availability for flexible scheduling across time zones.
We Offer
- Competitive salary + performance-based bonuses.
- Option to work remotely, from our R&D office, or from Kooperativ Coworking (Kyiv).
- The company has offices in the USA and Ukraine.
- 14 days of paid vacation + flexible sick leave policy, including one “mental restoration day” per month.
- Fast professional growth with opportunities for both vertical and horizontal development.
- Mental health & therapy support through Rozmova.
- Opportunity to grow within a global, innovative tech company.
Join Us!
Apply now! 🚀