Customer Support Consultant (2nd line Lab Scanners)

About the Position

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market-leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.

We are a global company with presence in Europe, Asia, and the Americas. Founded in 2000, today, we provide services to customers in over 130 countries. Our growing talent pool of over 2,200 employees spans 50+ nationalities.

3Shape as an employer is committed to Ukraine. Our UA office was founded in 2006, and we are continuing to grow, hire, and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues’ mental health by implementing different activities. If you are looking for stability in your future, we are the right place for you.

About the Role

We are looking for a Customer Support Consultant to join our energetic and multicultural team who will share our passion for solving problems and building strong relationships with our reselling partners and end-users worldwide.

Responsibilities

• Provide excellent and efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails, and occasional on-site events.
• Managing support cases: collect all relevant information from customers, according to the company's procedures, and record this using the company's CRM.
• Interact with other departments and escalate customers' feedback further.

Requirements

• Customer-oriented approach.
• Good communicator with the ability to ask and listen.
• Strong verbal and writing skills (B2 level) in English and Ukrainian.
• At least intermediate English (will be used for internal communication).
• Problem-solving and logical thinking skills.
• Result-oriented and stress-resistant.
• Aspiration to self-development and eager to learn.
• Analytical, multitasking, and empathetic skills.

We Offer

• Meaningful work that helps to change the future of dentistry.
• Work in a unique professional, friendly, and supportive environment.
• Constant professional growth and development.
• A healthy work-life balance.
• Comprehensive benefits including 24 working days of annual vacation; medical insurance; paid sick leaves and child sick leaves; maternity and paternity leaves, etc.
• Breakfasts and lunches in the office.
• Good working conditions in a comfortable office in UNIT.City.
• A parking lot with free spaces for employees.
• Occasional business trips to Western Europe.
• Opportunity to become a part of the success that 3Shape has created over the past 25 years.

About the Company

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively, and with superior care. We are a global market-leading provider of dental and audio technology for laboratories and clinics.

Our growing talent pool of over 2,000 employees spans 50+ nationalities and is energized by knowing that together, we contribute to a better world.

Two graduate students founded 3Shape in Denmark’s capital, Copenhagen, in the year 2000. Today, 3Shape employees serve customers in over 100 countries. As a privately-owned company, decisions are made fast, and we remain agile.

3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, and Macedonia, with a production site in Poland. 3Shape is a global company with presence in Europe, Asia, and the Americas.