Customer Support Consultant - Benelux

About the Position

Do you have a passion for helping merchants ship smarter, owning your queue with urgency, and growing with a friendly, proactive team? 🚀 Join Sendcloud as a Customer Support Consultant!

We usually respond within three days

📍Eindhoven HQ (2 days in office) | 🗓️ 40hrs per week | Start in November

Responsibilities

• As the Customer Solution Specialist for the Benelux region, you are the primary point of contact for Dutch-speaking B2B merchants: handling everything from onboarding questions to complex shipping escalations with speed and clarity.
• You manage a multichannel queue across calls, live chat, and tickets, maintaining quality and responsiveness across every format and every level of urgency.
• Your work directly shapes how Benelux merchants experience Sendcloud. When things go wrong - a delayed shipment, a billing question, a confusing integration - you're the person who makes it right.
• Over time, you build specialized expertise that can take you into quality assurance, coaching, or process improvement. There is a clear path forward for people who bring curiosity and ownership to the role.

Requirements

• Personally
  • You genuinely enjoy helping people: you don't lose patience when problems are complex or customers are frustrated, because that's when good support matters most
  • You stay calm under volume. A busy queue gives you energy rather than draining it, and you know how to prioritize without losing quality
  • When you don't know the answer, you find it. You take ownership of problems rather than passing them on
• Professionally
  • Full professional proficiency in Dutch: spoken and written (required)
  • Strong multitasking ability, you're comfortable managing multiple simultaneous conversations across different channels
  • Based in the Netherlands (required)
  • Experience in a customer-facing role is a plus, but not required, we value attitude and communication skills over résumé length
  • Comfortable with digital tools and able to learn new platforms quickly

We Offer

• Salary - starting from €2,800 per month
• Brain Benefits - €2,000 learning budget · Courses, certifications & conferences · Growth in an international team
• Time Benefits - 28 days of paid vacations per year · Extra day off on your birthday · Swap public holidays for meaningful ones
• Sabbatical Benefits - 4 weeks fully paid every 3 years
• Home Benefits - Flexible hybrid model (3+ days/week in office) · €500 home office budget
• Body Benefits - Company gym · Free lunch every Monday · Fresh fruit · Barista coffee
• Travel Benefits - Monthly commuting allowance
• Future Benefits - Pension scheme · Employee discount programs
• Vibe Benefits - Dog-friendly office · After-hours drinks at the Sendcloud Bar

About the Company

We didn't become Europe's leading e-commerce shipping platform by playing it safe. Sendcloud powers 30,000+ online retailers, marketplaces, and fulfillment companies. Helping them ship smarter, grow faster, and actually get shit done for their customers. Boring logistics? Not here. We're building the platform that solves shipping, at scale, globally!