Tech Stack
Job Description, Responsibilities & Requirements
About the Position
We are seeking a Customer Support Consultant for the French Market to join our dynamic and multicultural team at 3Shape. This role involves providing excellent and efficient technical support on 3Shape hardware (3D scanners) and software via various channels, including online sessions, telephone, emails, and occasional on-site events.
Responsibilities
- Provide excellent and efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, emails, and occasional on-site events.
- Manage support cases by collecting all relevant information from customers, according to the company's procedures, and record this using the company's CRM.
- Interact with other departments and escalate customer feedback as necessary.
Requirements
- Customer-oriented approach
- Good communicator with the ability to ask and listen
- Strong verbal and writing skills (B2 level) in French and Ukrainian
- At least Intermediate English (will be used for internal communication)
- Problem-solving and logical thinking skills
- Result-oriented and stress-resistant
- Aspiration to self-development and eager to learn
- Analytical, multitasking, and empathetic skills
We Offer
- Meaningful work that helps to change the future of dentistry
- Work in a unique professional, friendly, and supportive environment
- Constant professional growth and development
- A healthy work-life balance
- Comprehensive benefits including 24 working days of annual vacation, medical insurance, paid sick leaves, child sick leaves, maternity and paternity leaves, etc.
- Breakfasts and lunches in the office
- Good working conditions in a comfortable office in UNIT.City
- A parking lot with free spaces for employees
- Occasional business trips to Western Europe
- Opportunity to become a part of the success that 3Shape has created over the past 25 years.
About the Company
3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market-leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.
3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia, and a production site in Poland. We are a global company with a presence in Europe, Asia, and the Americas. Founded in 2000, today, we provide services to customers in over 130 countries. Our growing talent pool of over 2,000 employees spans 50+ nationalities.
3Shape is committed to Ukraine. Our UA office was founded in 2006, and we are continuing to grow, hire, and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to military service, as well as care about our colleagues’ mental health by implementing different activities.
For more information, visit our website: www.3shape.com and follow us on Instagram: https://www.instagram.com/3shape_ukraine/
You can contact our Talent Acquisition team via email: [email protected].