Customer Support Consultant
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Job description
About the Position
Customer Support Consultant
Location: Orlando, Florida
About the Job
As a Customer Support Consultant, you will be helping new customers with post-set up care. You will be handling customer queries by phone, email, and web chat, delivering outstanding customer experience at every interaction. We are looking for confident communicators who have a friendly attitude, ready to hit their revenue and customer satisfaction targets.
Responsibilities
- Handle customer queries via telephone calls, email, and web chat.
- Achieve your targets for revenue and customer satisfaction.
- Nurture meaningful customer relationships.
- Accurately record all information in the CRM.
- Deliver exceptional customer service!
Requirements
- Proactive attitude - You must be driven to succeed and hit your targets! (Essential)
- Great organization and attention to detail to manage your phone, diary, and data systems. (Essential)
- Excellent communication skills across all mediums. (Essential)
- Resilience to bounce back from unhappy customers. (Essential)
- Empathy for customers and the ability to remain calm and professional. (Essential)
Nice to Have
- Good understanding of tech (Android, iOS, Windows) and experience using Google Suite. (Desirable)
- At least 1 year’s experience in hospitality, retail, or contact center work. (Desirable)
We Offer
- Earn uncapped commission pay on top of your salary.
- Career progression opportunities - our philosophy is to promote internally.
- 25 days PTO.
- Medical, including dental and vision.
- 401k.
About the Company
Epos Now is a market-leading fintech business with an international presence (71 countries and counting!). As a cloud-based payments and point of sale (POS) software provider, our passion is to help small businesses grow and thrive. Our company mission is to make commerce accessible to everyone. We proudly deliver a top customer service experience to our customers across the world, with offices in the UK, USA, and Australia.
Every Epos Now employee is supported with a personalized progression plan, and we are quickly expanding our customer service teams to support future growth - it’s an exciting time to join us!
Next Steps
Interviews for this role are starting immediately. Successful candidates will have a short screening call with our recruitment partner, RecruitmentJunky, before being invited for a face-to-face interview with a hiring manager at our Norwich office.
Ready to begin your career with us? Apply now and submit your application online. We care deeply about being inclusive. We encourage applications from people with diverse backgrounds and experiences.
© Epos Now. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
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