Customer Support Consultant
Primary stack
Job description
About the Position
Customer Support Consultant
Norwich, Norfolk
Pay: £25,396.00-£27,000.00 per year
Responsibilities
As a Customer Support Consultant, you will be helping new customers with post-set up care. Your duties will include:
- Handle customer queries via telephone calls, email, and web chat.
- Achieve your targets for revenue and customer satisfaction.
- Nurture meaningful customer relationships.
- Accurately record all information in the CRM.
- Deliver exceptional customer service!
Requirements
To be successful in this role, you must have:
- Proactive attitude - You must be driven to succeed and hit your targets! (Essential)
- Great organisation and attention to detail to manage your phone, diary, and data systems. (Essential)
- Excellent communication skills across all mediums. (Essential)
- Resilience to bounce back from unhappy customers. (Essential)
- Empathy for customers and the ability to remain calm and professional. (Essential)
Nice to Have
- Good understanding of tech (Android, iOS, Windows) and experience using Google Suite. (Desirable)
- At least 1 year’s experience in hospitality, retail, or contact centre work. (Desirable)
We Offer
- Additional bonuses based on KPIs
- Career progression opportunities - our philosophy is to promote internally.
- Company bonus scheme.
- Exclusive retail, restaurants, and travel discounts.
- Collaborative company culture with regular team building events.
- Company pension.
- 20 days annual leave (increasing a day each year), plus bank holidays.
About the Company
Epos Now is a market-leading fintech business with an international presence (71 countries and counting!). As a cloud-based payments and point of sale (POS) software provider, our passion is to help small businesses grow and thrive. In fact, our company mission is to make commerce accessible to everyone.
We proudly deliver a top customer service experience to our customers across the world, with offices in the UK, USA, and Australia.
Every Epos Now employee is supported with a personalised progression plan, and we are quickly expanding our customer service teams to support future growth - it’s an exciting time to join us!
Next Steps
Interviews for this role are starting immediately.
Successful candidates will have a short screening call with our recruitment partner, RecruitmentJunky, before being invited for a face-to-face interview with a hiring manager at our Norwich office.
Ready to begin your career with us?
Apply now and submit your application online.
We care deeply about being inclusive. We encourage applications from people with diverse backgrounds and experiences.
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
Experience:
- Customer Service: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
© Epos Now. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
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