About the Position

Customer Support Engineer

Location: Mexico City, Mexico

Position type: Full Time

Contract type: Permanent Employee

Overview

About Us

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About the Role

GreenPowerMonitor, a DNV company, is at the heart of global energy transformation. We utilize data-driven digital solutions to optimize the performance of renewable energy installations worldwide. Our work contributes to a more diverse, more sustainable global energy mix.

Are you passionate about providing technical support to customers and helping them turn their challenges into success stories? Can you envision yourself as the go-to expert for clients, ensuring their satisfaction at every step? Then, embrace this opportunity to work with cutting-edge technologies in the renewable energy industry. Join us as a Customer Support Engineer. Together, we can drive a greener tomorrow!

You will join Cloud Solutions, where we design, develop, and operate the best-in-class cloud-based platform for renewable energy assets such as wind, solar, and storage. Our expertise lies in delivering modular digital solutions and advanced analytics, enabling both our internal and external customers and strategic partners to seamlessly consume and produce innovative data-driven solutions and services. Our goal is to empower asset owners and managers in remote monitoring, performance assessment, predictive diagnostics, and operational optimization of their diverse renewable energy portfolio.

Responsibilities

Build and maintain long-term relationships with key customers (main stakeholders)
Manage the requests and incidents reported by customers and coordinate with cross-functional internal teams to deliver a solution
Provide technical assistance through emails and calls
Suggest improvements in the GPM platforms (GPM Portal, GPM Plus, GPM SCADA) on the new features that the product should have
Detect errors and support the improvement of quality
Manage internal documentation and analyze data

Requirements

Bachelor's degree in a technical field such as Renewable Engineering, Electronics or Electrical Engineering, Information Systems Management, or similar
A minimum of two years' of experience providing support to customers on technical matters, gained through roles like Helpdesk, Customer Service, Technical Sales, Technical Support, and/or similar
Network Engineering knowledge/experience: Familiarity with communication networks and dataloggers, industrial communication protocols, and troubleshooting
Good Microsoft Excel skills
Preferred Knowledge/experience in renewable energies (mainly Solar PV and Storage)
Preferred Knowledge in SQL Databases
Strong written and verbal English communication skills

We Offer

Vacation bonuses pay
Group health insurance plan
Group retirement plan with company match
Education reimbursement program
Company-provided life insurance plan
Food Vouchers
Flexible work schedule with hybrid opportunities

Benefits may vary based on position, tenure, location, and employee election

About the Company

DNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Application Process

You can apply directly through our careers page by submitting your CV and any other documents we require (i.e. university diplomas/transcripts; visas; previous employment reference letters*). Make sure your application is fully completed, and you tailor it to the specific job listing.

FAQs

Welcome to our Frequently Asked Questions page. We’ve put together answers to the questions we’re asked most often to help you find the information you need quickly and easily. Whether you're curious about our recruitment process, benefits or career growth and development, you should find the information below.

Recruitment Process and Applications

Explore our official job search page where you can use filters such as job type, location, and department to find roles that best match your qualifications and career aspirations.

Role & Location-Specific Details

Official communication will come from our verified company email addresses. Carefully check any suspicious looking emails and if you have any doubts, don’t engage.

Benefits & Policies

Taking care of you with travel, life, and accident insurance.

Career Growth & Development

We believe in the 70/20/10 learning model, where 70% of your learning comes from performing your everyday tasks and working on different projects, new areas and initiatives to gain new skills. 20% from working with others and mentoring and the rest from formal education.

General Support

The timeline can vary but we make every effort to reply to each candidate as soon as possible and keep everyone up-to-date with where they are in the recruitment process.

Customer Support Engineer

Job description