Customer Support Engineer

About the Position

Customer Support Engineer

Join CloudWalk as a Customer Support Engineer, where you'll leverage AI tools to enhance customer experiences and solve real problems.

Responsibilities

• Understand and solve real customer problems end to end
• Collaborate closely with AI agents to improve support operations
• Ensure customers leave more confident and capable

Requirements

• Strong communication skills
• Experience with AI tools and AI agents
• Ability to work in a fast-paced, innovative environment

Nice to Have

• Experience in customer support or technical support
• Familiarity with AI technologies

We Offer

• Opportunity to work in a leading fintech company
• Remote work options
• Be part of a team building a smarter, AI-driven future for payments

About the Company

We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically.

By applying for this position, your data will be processed as per CloudWalk's Privacy Policy that you can read here in Portuguese and here in English.

We use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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