Customer Support Engineer (German and English language)

About the Position

Join Ajax Systems, the leading manufacturer of cutting-edge Ajax wireless security systems with smart home capabilities. As a full-cycle company, we take pride in our ability to transform ideas into innovative products through development and mass production.

We are currently seeking a Customer Support Engineer with a strong command of German and English to join our dedicated support team in Kyiv or Lviv.

Responsibilities

• Respond to customer inquiries promptly and professionally via phone, email, and live chat.
• Investigate and troubleshoot client issues related to our products and services, ensuring swift resolution.
• Escalate complex problems to the appropriate team when necessary.
• Document and track customer interactions and problems using our efficient customer relationship management system (CRM).
• Educate customers on the features and benefits of our outstanding products and services.

Requirements

• Knowledge of the basics of physics and electrical engineering, empowering you to handle technical queries effectively.
• Intermediate or higher level of German proficiency.
• Intermediate or higher level of English proficiency.
• Experience in customer communication, ensuring you understand their needs and can provide exceptional support.
• Familiarity with CRM systems (Jira, Confluence, etc.) is a plus.
• A degree in tech/engineering is a plus.

We Offer

• Working in a dynamically growing multinational and multicultural Group.
• Ability to add value to the business by applying your knowledge and skills.
• Ajax security system kit (you will be part of the beta-testing program and will be able to test new devices and features before official release).
• Full-time working schedule.
• Medical insurance.

About the Company

Ajax Systems is a Ukrainian success story, fueled by immense strength and boundless energy. We currently protect over 1,800,000 users in 170 countries worldwide. Our solutions have earned us Europe’s highest security awards, solidifying our position as a trusted name in the industry.

If you are ready to join a forward-thinking company that values innovation and customer satisfaction, while offering a vibrant work environment, then apply now to become a part of our exceptional team at Ajax Systems.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.