About the Position

Customer Support Engineer SCADA/Automation

Location: Barcelona, Spain

Business: Energy Systems

Position type: Full Time

Contract type: Permanent Employee

Job ID: 7674

Overview

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

About Energy Systems

We help customers navigate the complex transition to a decarbonized and more sustainable energy future. We do this by assuring that energy systems work safely and effectively, using solutions that are increasingly digital. We also help industries and governments to navigate the many complex, interrelated transitions taking place globally and regionally, in the energy industry.

About the Role

At GreenPowerMonitor&Solutions, a DNV company we combine knowledge, expertise and innovative data-driven digital solutions as our response to enable our customers to tackle the energy transition. Our purpose is to provide data-driven digital solutions to maximize the performance of renewable energy assets, optimize efficiency in the management of renewable energy portfolios and contribute to have the greenest energy mix in the grid.

Are you passionate about providing technical support to customers and turning their challenges into success stories? Can you envision yourself as the go-to expert for clients, ensuring their satisfaction at every step? Then, embrace this opportunity to work with cutting-edge technologies in the renewable energy industry. Join us as a Customer Support Engineer. Together we can drive a greener tomorrow!

Responsibilities

Managing and prioritizing customer requests related to networking, dataloggers, field devices, and communication issues, providing support via email, phone, and the ticketing system (Zendesk).
Providing technical assistance for GreenPowerMonitor’s SCADA solutions, including diagnosis and troubleshooting of hardware, networking, and communication problems in PV, BESS, and hybrid energy systems.
Supporting the configuration, commissioning, and operation of GPM’s Power Plant Controller (PPC) and onsite SCADA installations.
Implementing project modifications based on customer requirements, such as control logic updates, hardware adjustments, PPC migrations, and configuration changes.
Reading, creating, and updating electrical diagrams and single-line drawings for plant layouts, network designs, and device integrations.
Managing internal documentation and contributing to technical guides, procedures, and knowledge-base materials.
Assisting customers and field teams remotely during installation and commissioning activities, including network design, equipment selection, system setup, and testing.
Identifying issues and proposing improvements to support Quality processes and enhance internal workflows and tools.

Requirements

Bachelor’s degree in a technical field such as Electrical Engineering, Electronics, Industrial Engineering, Telecommunications, Computer Engineering, or similar.
Minimum of 3 years of experience in a customer-facing technical role (Helpdesk, Technical Support, Customer Success, Customer Service) or hands-on experience providing technical assistance for industrial/energy systems.
A proven track record of managing customer relationships and handling technical requests through ticketing tools (e.g., Zendesk, JIRA, ServiceNow).
Experience supporting SCADA, industrial automation, or remote monitoring systems, preferably within the energy sector.
Solid understanding of networking fundamentals (TCP/IP, routing, switching, VPNs) and experience troubleshooting communication issues.
Experience diagnosing hardware and communication interfaces (Ethernet, RS485, converters, gateways).
Familiarity with industrial communication protocols such as Modbus (RTU/TCP), IEC-104, OPC, or similar.
Strong written and verbal skills in English and Spanish.

Nice to Have

Knowledge of renewable energy technologies including Solar PV, Wind, BESS, and hybrid power plants, with experience in SCADA commissioning, power plants controllers, and communication network setup.
Experience working with industrial automation and field devices, including dataloggers, PLCs, RTUs, PPCs, and remote data acquisition or cloud-based monitoring platforms.
Ability to troubleshoot and work within Linux environments, with basic scripting or programming skills in Python, Bash, SQL, or similar technologies.
Understanding of industrial cybersecurity fundamentals and best practices related to communication and monitoring networks.
Ability to read and interpret electrical diagrams and single-line drawings, with basic experience using AutoCAD or similar engineering tools.
Strong technical communication skills, including the creation and maintenance of technical documentation, user guides, troubleshooting procedures, and customer-facing technical reports.
Medium to advanced proficiency in Italian and Portuguese.

We Offer

Great atmosphere of working together with professionals and some of the most engaged and knowledgeable people in the industry.
Receive guidance from colleagues through coaching, mentoring, and participating in international networks.
Advance your professional skills and technical expertise, through individual competence development plans and tailored training.
Be part of a world-growing and renowned organization with origins dating back to 1864.
Competitive salary
Medical scheme
Commuting allowance
Life insurance
Pension plan
Kindergarten allowance
40 hours per week with a flexible schedule
Home working allowance (up to 2 days per week)
23 days of annual leave

About the Company

Since 1864 we’ve been dedicated to safeguarding life, property, and the environment. Today we remain at the forefront of new technologies and techniques to help our customers transform for a more sustainable future.

At DNV you can expect to deliver career and industry-defining work. You’ll be given the time to build your network, the resources to support your development, and the freedom to satisfy your curiosity and desire to learn.

Diversity, Equity and Inclusion

At DNV, our commitment to Diversity, Equity, and Inclusion is not only an ethical choice, but also a business decision. Diversity, fairness, and a sense of belonging are a source of strength for our people, our business, and our customers, and help us to deliver on our purpose, vision, and values.

Application Process

You can apply directly through our careers page by submitting your CV and any other documents we require (i.e., university diplomas/transcripts; visas; previous employment reference letters*). Make sure your application is fully completed, and you tailor it to the specific job listing.

FAQs

Welcome to our Frequently Asked Questions page. We’ve put together answers to the questions we’re asked most often to help you find the information you need quickly and easily. Whether you're curious about our recruitment process, benefits, or career growth and development, you should find the information below.

How can I find job openings that fit my skills and interests?

Explore our official job search page where you can use filters such as job type, location, and department to find roles that best match your qualifications and career aspirations.

What’s your application process like?

Is your recruitment process designed to be inclusive and accessible?

Yes, it is. We're an equal opportunities employer and welcome applications from all candidates. We’re happy to support your need for any adjustments during the application and hiring process. Share the details of what you need within your application.

What types of interviews might I undergo?

Depending on your role, our interview process may include initial phone screenings, video conferences, and in-person interviews, focusing on both your technical abilities and our shared values. You can ask your recruiter specifically about the interview process for your role.

How long does the hiring process typically take from application to decision?

The timeline can vary but we make every effort to reply to each candidate as soon as possible and keep everyone up-to-date with where they are in the recruitment process.

How do I know if a recruitment contact is legitimately from your company?

Official communication will come from our verified company email addresses. Carefully check any suspicious looking emails and if you have any doubts, don’t engage.

Are there any fees involved in your recruitment process?

No, we do not charge any fees at any stage of our recruitment process. All applications and interviews are free of charge, we will never ask you to pay any fees or make any payments – please be wary of any requests for payment as these are likely scams.

What should I do if I suspect a job scam?

If you encounter suspicious job postings or recruitment practices, do not provide personal information and contact your recruiter as soon as possible. We take these matters seriously. We will never ask you to pay any fees or make any payments part of our recruitment process.

Does DNV complete background checks?

Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices.

Please ask your recruiter for further details.

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Disclaimer

Please beware of recruitment scams that pretend to be from DNV or its employees. We will never ask you to pay any fees or make any payments as part of our recruitment process.

Customer Support Engineer SCADA/Automation

Job description