Customer Support Executive - Bangalore (Contractual)
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About the Position
Customer Support Executive - Bangalore (Contractual)
Bangalore
At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
As we continue to expand our operations across India, one of the fastest-growing bus markets in the world, we are looking for a proactive & detail-oriented Traffic Control Executive for our Bangalore location who will help us keep our services running smoothly, drive the company to the next level, and have the most direct influence on our success.
This is a real-time operations role, where you will be responsible for overseeing live bus operations, ensuring seamless coordination between drivers, hosts, and internal teams, and managing crisis situations calmly in a fast-paced environment. You will report to the Regional Operations Manager. This is an exciting opportunity to play a pivotal role in ensuring the seamless operation of Flix's services, including real-time monitoring, issue resolution, and cross-team coordination!
Responsibilities
- Communicate with drivers and hosts via calls and messages to ensure smooth, on-time operations.
- Track and manage operational issues through Salesforce tickets, ensuring timely resolution.
- Handle crisis situations swiftly and decisively to minimize disruption to passengers and partners.
- Coordinate with Operations, Customer Support, and Global teams for end-to-end issue resolution.
- Collaborate via MS Teams and chat to enable seamless, real-time communication across teams.
- Monitor live operations and escalate deviations or incidents to the relevant stakeholders.
- Maintain discipline, flexibility, and teamwork while managing multiple priorities simultaneously.
Requirements
- Bachelor's degree holder, preferably with 3+ years' hands-on experience in customer service, intercity travel operations, or a related field.
- Team player with strong interpersonal skills and effective communication skills.
- Ability to multitask, problem-solve, and stay composed under pressure in a fast-paced environment.
- Ability to thrive in a dynamic environment; flexible to work 24/7 rotational shifts, including weekends. However, when schedules are made your personal needs are taken into consideration.
- Basic Excel proficiency; experience with Salesforce is a strong plus.
- Fluency in Telugu and English. Additional South Indian languages and Hindi are a plus.
- Communicative, proactive, detail-oriented, and a dependable team player.
We Offer
- Opportunity to work in a rapidly scaling start-up.
- Play a pivotal role in ensuring the seamless execution of our intercity travel operations, real-time issue resolution, and cross-functional coordination.
Why Join Flix
At Flix, we empower our teams to push boundaries and shape the future of mobility. As we continue to scale globally, we harness cutting-edge technology to make mobility smarter, more sustainable, and more affordable. If you're looking for a place where you can drive change and redefine how millions of people travel, Flix is the place where you can lead your journey!
About the Company
At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
© Flix. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Flix changes the way millions travel every day.Thanks to our unique business model and innovative technology, we have quickly established one of the largest long-distance mobility networks in the world — and our journey has only just begun.People at Flix...— ... are self-starters— ... love innovation— ... are fellow travelers.Green Mobility to Experience the WorldFlixMobility, with its two entities of FlixBus and FlixTrain, is an innovative mobility provider.We are a tech platform company, operating an e-commerce platform in the transportation industry. Our FlixBuses first hit the road in 2013 and shortly after the success of the bus lines the rail industry was expanded with our FlixTrains in 2018.Our focus is on sustainability and making an important contribution to environmental and climate protection.We have two fully electric bus lines — one in Germany and one in France — and our FlixTrains run on 100% renewable Greenpeace electricity.Millions of customers since launchMillions of passengers have already traveled with us, 62 million in 2019 alone.2,500+ destinations, 37 countriesFlixBus connects 2,500+ destinations in 37 countries, a number which is growing nearly every day.400,000+ connections per dayWe connect cities with 400,000+ trips — often departing every 30 minutes.The Flix ExperienceTechnology and innovation are our passion. Our focus on new technologies allowed us to disrupt the bus market by developing and launching our e-ticketing system, the FlixBus-App, free Wi-Fi on board, GPS Live Tracking and, recently, even an on-board entertainment system.We are working to give the chance to everyone to experience the world, and do it conveniently, in Flix style.Big on connections, light on assetsIn only 6 years Flix became Europe’s largest intercity bus network — despite not owning buses. Our long-distance FlixTrains cooperates with the most-successful private train operators in Europe.Through these partnerships, the innovation and start-up spirit of the FlixMobility brands meet with the long-standing experience of traditional industry.FlixMobility’s R&D department — FlixMobility TechHere at FlixMobility Tech we develop software with the brightest minds from around the world to engineer new experiences for our millions of customers across our apps and websites.Flix on:Instagram:www.instagram.com/flixbusYoutube:www.youtube.com/... /UCualyNYPoSJB32tcPlOe36wLinkedin:www.linkedin.com/company/flixbus
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