Job Description, Responsibilities & Requirements
About the Position
At Exness, we are not just a leading trading broker-we’ve reimagined what it takes to be a leader. With 40M+ trades a day and 2,000+ people across 13 countries, we combine scale, care, and real tech to make trading better for 1M+ clients worldwide. Recognized globally as a Best Place to Work, we’re a people-first company where long-term wins always matter more. As part of our team, you will shape the future of fintech with real technology, care, and purpose.
Why this role matters
You will provide support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients. You will answer all technical support questions, handle requests, and maintain a good company image.
The role is based in our Malaysia office. In case of relocation, we offer full relocation support for you and your family to make your move smooth and worry-free.
Responsibilities
- Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail.
- Escalate the issue to the appropriate specialist when needed via Salesforce or Jira.
- Update clients on their request status accordingly.
- Verify documents submitted by clients within specific regions on an hourly basis.
- Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
- Understand the company's business functions and roles by attending company seminars and meeting the required assessment target.
- Achieve quarterly KPI targets set by the CS manager.
- Perform other ad hoc tasks assigned by the manager.
Requirements
- Minimum of 2 years of experience in a customer service-related role.
- Native communication skills in Khmer language.
- Fluent communication skills in English.
- Strong client-facing and communication skills.
- Troubleshooting and multitasking capabilities.
- Customer service orientation.
- Minimum Bachelor’s degree in business administration or a related field.
- Self-motivated and highly reliable personality.
We Offer
- Competitive salary and annual performance bonus.
- Full relocation support for you and your family - flights, housing, visas, and legal assistance included.
- Top-tier health insurance with full family coverage - medical, dental, vision, mental health - plus life insurance for peace of mind.
- Unlimited learning opportunities: external courses, English lessons, career and leadership development.
- Education allowance covering school and kindergarten fees.
- 21 working days of annual leave, plus public holidays and fully paid sick, maternity, and paternity leave.
- Employee appreciation program: branded gifts, birthday day-offs, celebration budgets for weddings, newborns, and milestones.
- “Get to know Team” trips - meet colleagues across our global hubs, along with company-wide offsites that raise the bar.
- Employee share scheme - grow with us.
- Meal and transport allowance.
- Free gym membership and monthly wellness allowance for your sport or fitness of choice.
- Holiday flight and accommodation coverage after 1 year of service.
What Your Journey Looks Like
- First interview (up to 40 minutes).
- English Assessment (30 minutes).
- Written Capability Test (15 minutes).
- Verbal Capability Test (15 minutes).
- Final interview with your future team (1 hour).
For Customer Support roles, growth is not just a promise - it's a path. At Exness, you can build a stable, fast-moving career where your skills grow with your impact.
About the Company
Curious about what working at Exness really looks like? Follow us on Instagram and LinkedIn. We share the real Exness experience - our people, ideas, moments, and everything in between.
Sounds like you? Apply.
Please note: We occasionally amend or withdraw Exness jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Exness/Exness Group companies around the world. Exness Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Exness. Anyone who demands such a fee is not an authorized Exness representative and you are strongly advised to refuse any such demand.
At Exness, we're an equal opportunity employer where every individual is valued. No matter your race, color, religion, sex, national origin, sexual orientation, gender identity or disability, we welcome you. As an international fintech company, we embrace the richness of our diverse team, respecting each individual and promoting gender equality for all genders in our workforce.