Customer Support (live-chat)
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Job description
About the Position
Customer Support (live-chat)
Hi there! We’re CyberCare-a customer care company for global tech brands and part of the Tesonet venture builder. Our team of 370+ professionals combines AI-powered automation with a human touch to deliver smooth, stress-free experiences to millions of tech users worldwide.
We’re redefining what support looks like. While AI handles the routine tasks, you step in for everything that matters: sharp troubleshooting, real problem-solving, and the kind of empathy no automation can replace.
Responsibilities
- Support NordVPN customers via live-chat. No phone calls over here!
- Troubleshoot tech issues and help with billing inquiries.
- Make customers happy by resolving their concerns.
- Turn users into fans through top-notch support.
- Bring empathy, patience, and a positive vibe to every interaction.
Requirements
- Fluency in English.
- Basic know-how of Windows/MacOS.
- Confidence in multitasking and providing technical support.
- A calm, customer-first mindset - even under pressure.
- Positive, proactive, and motivated attitude.
- Ability to work rotating day and evening shifts full-time.
We Offer
- Smooth start in tech with onboarding & mentorship.
- Flexibility to work remotely from Ivano-Frankivsk, with occasional visits to our Lviv office for team meetings, team-building, and other activities.
- Private health insurance (after 6 months).
- Kitchen full of snacks.
- Various internal and online training, books - everything you need to reach your full potential.
- Clear growth path - move inside CyberCare.
Compensation
- For full-time, a fixed salary of $929/month gross (plus performance bonus up to $368 /month gross) + annual salary reviews.
About the Company
We’re redefining what support looks like. While AI handles the routine tasks, you step in for everything that matters: sharp troubleshooting, real problem-solving, and the kind of empathy no automation can replace.
© Cybercare. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
We are Cyber Care.We make techworld easy 🙌We shape the way tech companies provide customer support by adding a human touch mixed with a splash of innovative solutions. Chat by chat, case by case, we are challenging the norm across the globe with the magical “hello” that only we know how to say.