Customer Support Manager
Nice to have's
Job description
About the Position
We are seeking a Customer Support Manager with strong communication skills to join our Dublin-based team, providing assistance and resolving complex customer issues.
Responsibilities
- Provide help to customers using your organisation’s products or services.
- Investigate and solve customers’ problems, which may be complex or long-standing, that have been passed on by customer service assistants.
- Analyse statistics or other data to determine the level of customer service.
- Produce written information for customers, often involving the use of computer packages and software.
- Write reports and analyse customer service performance.
- Develop feedback or complaints procedures for customers to use.
Requirements
- High level of English (Upper-Intermediate).
- Basic knowledge of software development processes.
- Basic understanding of computer networks, including internal and external networks.
- Familiarity with network concepts such as port forwarding.
- You are a great logical & creative thinker.
- Exceptional communication skills.
- Ability to adapt to frequent change.
- Proven customer service skills are a huge plus.
- Computer literacy.
- High level of accountability.
We Offer
- Competitive salary.
- Opportunity for self-realization.
- Friendly team and enjoyable working environment.
- Flexible working schedule.
- Working hours: 10:30 - 19:30 (including lunch break), according to Ukrainian time.
- 21 days of annual leave.
- 5 paid sick days.
About the Company
Netfully is a Dublin-based software engineering, AI and application management company, founded in 2013. We build, run and improve business-critical software for organisations across Ireland and the UK. More about us.
© Netfully. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Netfully — is an international and progressive company that enjoys innovations and exciting challenges. We believe in creating a supportive and professional working atmosphere and provide opportunities to advance and learn alongside accomplished business leaders. The team here is outstanding, and the workplace is energised. Our goal is to make our customers happy and successful and we’re striving to be the preferrend place for professionals to build meaningful and rewarding careers. Our dynamic team is looking for candidates who have a “can do” attitude, proven ability to multi-task, flexibility to work on a range of projects and a commitment to continuos development.Team-building sessions, staff trainings in company, English lessons, give excellent advancement opportunities, and parties and celebrations are a vital part of our corporate culture. We try to be on the cutting edge of technology — you’ll be working with the best equipment and software. Why should you apply?Because we offer:— competitive salary;— professional growth;— good career growth opportunities;— flexible timetable;— excellent and friendly staff and family-like atmosphere;— modern and comfortable offices;— challenging projects;