Customer Support Manager (m/w/d)
Primary stack
Customer Support
Job description
About the Position
We're seeking a Customer Support Manager (m/w/d) to join our team in Düsseldorf, handling B2B support inquiries and improving our self-service systems.
Responsibilities
- Final resolution of written and telephone support inquiries from our B2B existing customers regarding the use of our self-service systems
- Assistance with administrative topics
- Documentation of all conversation results in our ticketing system Zendesk
- Collection of feedback and forwarding to internal departments and international development teams for solution finding
- Acquisition of product knowledge about our XING solutions
Requirements
- Initial professional experience in customer service
- High self-initiative, technical understanding, and pronounced communication skills
- Service mindset, solution orientation, and high customer focus
- Very good German and good English skills in speech and writing
Benefits
- Health consulting services
- Mobile devices also for private use
- Summer and Christmas parties
- Drinks, food & goodies
- Discount for Deutschlandticket
- Bike leasing
- 40% home office
- Lunch and employee discount
- Transparent, competitive salary
- 6 weeks vacation
About the Company
XING is a leading professional network in Germany, connecting millions of professionals to opportunities, knowledge, and each other.
Apply Now
Interested candidates can apply directly through our application portal.
© New Work SE (XING). This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.