Customer Support NL - Working Student

About the Position

Customer Support NL - Working Student

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Location: Berlin, Germany

Employment Type: Full-time

Location Type: Hybrid

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About Moss

At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions. Our culture is what makes that possible: we play to win, we obsess over quality, and we win as One Moss, and it works. Moss closed a €35 million Series C in August 2026, crossing a €1 billion valuation, and became one of Europe's fintech unicorns. Join us for what's next.

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About the Role

As a Working Student in Customer Support, you will be the first point of contact for Dutch and English speaking customers, helping them get the most out of Moss via live chat, email, and phone. It is a hands-on role where you build real support experience in a fintech product.

You will report to the Team Lead Customer Support and work directly with the Berlin support team. What you learn from customers feeds back into how the team works, so your input shapes the support experience. The role comes with the potential for a permanent position.

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Responsibilities

• Respond to customer inquiries in Dutch and English across live chat, email, and phone, giving accurate answers quickly
• Own customer queries from first contact through to resolution
• Work directly with the Berlin support team to troubleshoot complex account issues
• Guide new corporate users through the web and mobile app, pointing them to self-service resources and documentation
• Share customer feedback with the team and contribute to improving internal support processes

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Requirements

• Initial experience in customer support, client services, or another user-facing role
• Business-fluent English (C1/C2) and Dutch (native or C1+)
• Experience in fintech, SaaS, or banking is a plus
• Interested in a long-term path at Moss

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Skills and Attributes

• Solves customer problems efficiently and with empathy
• Adapts tone to different customer personalities and stays calm in stressful conversations
• Picks up new software, CRM tools (such as Zendesk or Salesforce), and internal workflows quickly
• Writes and speaks clearly, in both Dutch and English
• Reliable and comfortable working as part of an onsite team

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We Offer

• Top-of-market compensation package, including equity
• Vibrant offices at the heart of our culture, where in-person time fuels collaboration and connection over weekly breakfasts and Friday demos
• Additional benefits include: 20 days “work from abroad”, 600EUR/GBP Learning & Development Budget, and other local benefits

Unless stated otherwise, benefits apply to full-time positions (interns and working students receive a tailored package).

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