Tech Stack
Job Description, Responsibilities & Requirements
About the Position
We are looking for a Customer Support Representative. In this role, you will support users from all over the world, resolve their requests, and grow within a dynamic team. If this sounds like you - we look forward to meeting you! We offer more than just a job - we create an environment for your personal and professional growth.
Working schedule: Wednesday to Sunday from 5:00 PM to 2:00 AM.
Training and development: No experience in support or the IT field? No problem! We provide full onboarding, continuous mentoring, and opportunities for career growth.
Dynamic workday: No routine! Every day brings new challenges and tasks that make the job interesting and truly valuable.
Friendly and supportive team: We are not just colleagues - we are a team of like-minded people and friends. Regular online and offline events, team-building activities, quizzes, and coffee breaks - all of this creates an atmosphere where it’s enjoyable to work.
Responsibilities
- Respond promptly and professionally to incoming customer inquiries via chat and email, ensuring a high level of service.
- Process customer complaints, provide effective solutions via email and chat, and follow up on requests until they are fully resolved.
- Handle payment-related issues: review refund requests, resolve payment problems, and verify users.
- Manage user subscriptions, providing up-to-date information about their status and changes.
- Execute and monitor tasks in the internal system to maintain organized and efficient workflows.
Requirements
- Confident command of English (Strong Intermediate level or higher) for effective communication with customers via chats and emails.
- A natural inclination for problem-solving: the ability to listen, understand the situation, and find solutions with a positive attitude.
- Empathy and openness - you know how to create an environment where the customer feels heard and valued.
- Proactiveness and a results-oriented mindset - a desire to achieve more and inspire others by your example.
We Offer
- 28 business days of paid off.
- Possibility to work remotely.
- Medical insurance and mental health care.
- Compensation for courses, trainings.
- English classes and speaking clubs.
- Internal library, educational events.
- Outstanding corporate parties, teambuildings.
About the Company
Join our dynamic team as a Customer Support Representative. Support users worldwide, resolve requests, and grow professionally in a friendly environment.
Apply now or contact us for more details.
For CV / career questions
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For all other questions
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