Customer Support Representative

About the Position

Since 2012, our client has been a leading provider of high-quality, fully tailored turnkey gaming platform solutions for the online casino and sports industry. Their services include Operations, CRM, Licensing, Platform Services, Player Management, Payment Processing, and Customer Care, supporting the success of more than 80 established partners.

Licensed in the U.K. and Malta, with offices in Cyprus and Israel, our client continues to grow rapidly while delivering cutting-edge technology and strong operational support.

They are now seeking a motivated and dynamic Customer Support Representative to join their team in Limassol or Larnaca.

Reference #: GC005839

Responsibilities

• Dealing directly with clients’ queries over chat system and e-mail
• Answering clients’ requests
• Promoting products and services to clients
• Optimize customers’ satisfaction
• Interacting with other departments as necessary to meet clients’ needs
• Maintaining professionalism in all instances

Requirements

• Able to work 24/7 shifts on rotation; (08.00 – 16.00, 16.00 – 00.00, 00.00 – 08.00)
• Experience preferred but not mandatory
• Excellent command of the English language
• Attention to detail and quality of work
• Computer literate and proficient user of Excel
• European citizenship

We Offer

• Career development
• 21 days Paid Annual Leave
• 3 days Sick Leave
• Medical Health Insurance
• Complimentary lunch
• Team Building Activities
• Monetary voucher on Birthdays and additional occasions
• Employee Discounts Program, through Mad Benefits and their own partner network on wellness, fitness, beauty, food & beverages, and more
• Referral Bonus
• Paid Training
• Unlimited daily snacks and beverages
• Supportive and positive working environment

About the Company

Licensed in the U.K. and Malta, with offices in Cyprus and Israel, our client continues to grow rapidly while delivering cutting-edge technology and strong operational support.