Customer Support Representative (Dutch-speaking)
Job description
About the Position
Customer Support Representative (Dutch-speaking)
We are looking for a Dutch-Speaking Customer Support Representative to join our BUX team based in Amsterdam.
Looking to break into the fast-paced world of Fintech? Joining BUX as a Dutch-Speaking Customer Support Representative is one of the best ways to kickstart your career in finance and technology.
As a Dutch-speaking Customer Support Representative, you will be the primary link between BUX and our users across the Netherlands. You will solve day-to-day client queries and work closely with internal teams to ensure a smooth product experience.
From day one, this role gives you direct, hands-on insight into how a modern European Fintech operates. Through your daily work, you’ll naturally build a solid understanding of our platform, financial products, and regulatory standards, while getting to see firsthand how teams like Operations, Compliance, Product, and Marketing collaborate to support our users.
BUX is evolving beyond investing. Together with ABN AMRO, we are expanding our platform to launch a dedicated Savings proposition - offering flexible savings accounts and term deposits with attractive interest rates alongside our existing investment features. As a new hire, you will play a key role in getting this major launch off the ground and making it a success, serving as the first line of support for clients navigating both savings and investing in one seamless environment.
Responsibilities
- Build meaningful relationships with our users, delivering high-quality, efficient support via chat, email, and phone
- Play a vital role in onboarding and supporting clients using our new dedicated Savings proposition (flexible savings & term deposits) alongside our core investment platform
- Guide new users through the app and web platforms to ensure a smooth, welcoming onboarding experience
- Stay ahead of the curve on new platform features, market updates, interest rates, and our expanding product suite
- Collaborate directly with Product, Ops, and Compliance teams to resolve complex client queries quickly
- Gather real user feedback on both savings and investing tools, sharing actionable insights across the business to improve our products
- Assist with Dutch translations, customer communication content, and help keep our internal knowledge base accurate and up to date
- Spot opportunities to make our operational workflows smarter, faster, and more client-friendly
Requirements
- Native/fluent proficiency in Dutch and full professional fluency in English (essential)
- A recent Bachelor’s degree (WO/HBO) or equivalent experience
- An eager, proactive "can-do" attitude
- A genuine curiosity or interest in personal finance, financial markets, savings products, and investing
- Exceptional written and verbal communication skills from customer-facing roles, enabling you to explain complex financial concepts clearly and warmly
- A fast learner who thrives in a dynamic scale-up environment, takes ownership of challenges, and adapts well to change
- Self-motivated when working independently, but always ready to jump in and support teammates
- Availability to work 40 hours per week with flexible scheduling when needed
We Offer
- Gain 360-degree exposure to product development, compliance, operations, and banking integrations.
- Directly contribute to launching a high-profile new Savings product built in partnership with ABN AMRO.
- Work from our vibrant Amsterdam office alongside an international, energetic, and collaborative team.
- Your work directly shapes the experience of hundreds of thousands of investors and savers across Europe.
About the Company
At BUX, we make investing accessible and affordable for everyone through our intuitive app. We believe a diverse team, rich in backgrounds, skills, and perspectives, is key to driving innovation and serving our customers better. We are dedicated to creating an inclusive workplace where everyone feels safe, valued, and empowered to bring their full selves to work.
We set you up for success with great perks that look after your wealth, flexibility, and growth, including a pension plan, enhanced parental leave, and a dedicated learning budget. We also love keeping things balanced and fun, offering a hybrid work setup with the freedom to work from abroad for 20 days a year, unlimited mental health support, and delicious office lunches!
Read more here.
To learn more about our approach to hiring and how to prepare for your interviews, check out our How we hire section. We want you to feel empowered to show your best self during the application process. If there's anything we can do to accommodate you better (interview timing, place, etc), please let us know in your application form.
Contact
Georgiana Luncanu
Talent & Projects Manager – People
© BUX. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
We’re BUX, a tech company that is rocking the world of finance. By taking down all barriers and disrupting the trading experience, we’re helping new generations of first-time investors to discover the financial markets. We launched our first app back in 2014 and have welcomed over 1.7 million users across Europe since then. We’re now building a full-fledged stockbroker, in order to support multiple investment apps. In parallel we’re working on a second app. Our first app is mainly targeting short term traders, whereas the new app will offer long term investing. Our end goal is to offer a family of apps, catering to everyone who wants to do more with his or her money.BUX cultureOur unique culture is just one aspect that makes us stand out from the crowd. We offer a supportive environment that encourages innovation and creativity whilst maintaining a healthy lifestyle balance.We’re a team of believers who share the same vision — we want to make an impact by changing the perception of the financial world. We make complex things — easy, boring — fun, limited to a few — accessible for everyone.We’re proud to have a small and extremely skilled team with a flat structure. This environment inspires people to become better at their job and to collaborate. Everyone in the team shares a passion for improvement and experiments, decisions are not buried in a pile of emails but are more often made on the go.Our work is always tightly connected with a challenge and you can always make an impact. It’s challenging to build new apps from scratch, to manage customer support during bitcoin rise, to create educational content which is also fun and to be disruptive in a highly regulated industry. We accept these challenges with a high level of responsibility and ownership.We’re hungry for knowledge. Everyone at BUX feels that he’s growing, both personally and professionally. 10% of our working time is reserved for education, whether we attend conferences or learn new programming techniques.
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