Job Description, Responsibilities & Requirements
About the Position
Uniwell is an international service company that is part of the Genesis ecosystem and provides support to users in the Health & Fitness sector in over 100 countries worldwide. Since 2019, we have been helping people achieve their fitness and wellness goals through support in the Unimeal, MadMuscles, and HARNA apps-not just by responding to inquiries, but by creating a sense of support, motivation, and confidence at every step of their journey.
Our team already numbers over 300 specialists, but we continue to grow actively and are looking for a Customer Support Representative-a person who will become a reliable support for users of mobile Health & Fitness apps and respond to their inquiries via email (ticket system).
Responsibilities
- Quick and high-quality resolution of customer inquiries;
- Verification and moderation of AI-generated responses to ensure their accuracy and quality;
- Tracking product updates and new releases;
- Providing feedback and ideas for improving products and enhancing user interaction quality.
Requirements
- Experience of at least 6 months as a Customer Support Representative, Billing Support Specialist, or in another role with direct customer interaction;
- Confident command of written English at B2 level and above;
- Understanding of dialogue construction and effective communication principles;
- Ability to clearly and concisely express thoughts in written format;
- Willingness to work in a dynamic environment and quickly adapt to new information.
We Offer
- Fully remote work format from anywhere in the world (using your own equipment);
- Rotational work schedule: 4 work days - 2 days off, 3 work days - 1 day off. Shifts alternate in the following order: 2 evening → 2 day → 3 morning. No night shifts. Available time slots: Morning: 07:00–15:00, Day: 12:00–20:00, Evening: 15:00–23:00;
- Health insurance after a probation period (3 months);
- 21 days of paid vacation and unlimited sick leave;
- Corporate discounts on gym memberships and other wellness services;
- Opportunities for career growth-we value development and training and provide a space where you can unlock your potential;
- Working with products that truly help people achieve their sports goals.
Recruitment process: Interview with a recruiter → Test task → Hiring team interview → Offer.
Do you want to change people's lives for the better? Then Uniwell is the place for you! Send your CV and take the first step towards a meaningful career 😊
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