Customer Support Representative
Job description
About the Position
Customer Support Representative
At Credit Sense, we empower banks with AI and big data technology to help them underwrite credit applications more profitably. Our team combines years of expertise in big data analytics, algorithm design, credit underwriting, and automation to deliver innovative solutions for the financial industry.
As a Customer Support Specialist, you will be the front voice of our company. You won’t just be answering calls - you’ll be guiding customers, making key onboarding decisions, and directly shaping our brand’s customer experience.
Responsibilities
- Handle Inquiries: Confidently manage incoming phone calls and applications with professionalism and empathy.
- Onboard & Verify: Guide clients step-by-step through verification, review applications, and make approval/decline decisions.
- Problem Solve: Deliver clear, solution-focused support and resolve custom client requests.
- Maintain Accuracy: Keep accurate internal records and follow smooth operational workflows.
Requirements
- Languages: Fluent in English (spoken and written). Knowledge of Spanish is a big plus!
- Communication: Energetic, assertive, friendly, and patient.
- Mindset: Strong problem-solving skills, high attention to detail, and a customer-first attitude.
- Team Player: Self-motivated, well-organized, and comfortable working in a fast-paced environment.
- Experience: Prior phone support experience is nice to have, but not required - full training is provided!
We Offer
- Competitive Compensation: Solid base salary + high-performance bonuses.
- US Public Holidays: We observe official US State/Federal holidays as days off, keeping your schedule aligned with our main market!
- Generous Time Off: 21 days of paid annual leave + unlimited sick leave.
- Shift Schedule: Evening shifts (14:00−23:00 or 16:00−01:00, including a 1-hour break), Monday to Friday.
- Growth & Development: Clear paths for internal promotion and career advancement in a growing Fintech startup.
- Perks & Culture: Full medical insurance, regular team-building events, corporate celebrations, and a supportive, international vibe.
About the Company
Credit Sense empowers banks with AI and big data technology to help them underwrite credit applications more profitably. We’ve developed a market-proven cashflow underwriting SaaS platform that assesses customer credit risk using machine learning and AI. Our team combines years of expertise in big data analytics, algorithm design, credit underwriting, and automation to deliver innovative solutions for the financial industry.
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Credit Sense is a fintech product company that develops credit risk algorithms, machine learning applications and other supporting technologies for the online banking industry. We’ve created a market proven cloud-based platform that can access a customer’s credit risk utilizing machine learning and big data analytics to deliver a significant lift in customer portfolio performance.Credit Sense also provides a fully automated, customer tailored, BI analytics platform to help our customers track their portfolio’s performance and gain powerful insight for better decision making.Our team harnesses years of experience in underwriting, big-data analytics, algorithm design, operations and online marketing to deliver cutting edge capabilities in the online banking and loan portfolio management space.