Customer Support Representative

About the Position

Could you be our next Customer Support Representative?

Our software products serve more than 2.5 million players worldwide, as well as thousands of clubs and specialized events that run several million golf rounds annually.

Working closely with other members of the team, you’ll provide outstanding service to our customers by answering any questions, handling requests, and troubleshooting any problems with our products and services. This is all the while you are recording and maintaining the necessary documentation with great attention to detail.

If you’re able to pick up new concepts easily, can communicate well and work methodically as part of a team, this could be the role for you.

It is our vision that each individual is unique, and the highest quality work is performed with trust, wellbeing, and freedom. You will also be rewarded with a generous package plus benefits.

“If you look at any the customer reviews or ratings, our products are consistently hitting high scores across the board. Responding to any customer requests in an effective and timely manner is critical. Although our products are used by millions of golfers, we really care about the individual experiences that users take from our solutions and it’s very fulfilling to work as part of this team of engineers who are always finding new ways to improve our proposition.”

Rafael Ardeleanu, Take Off Labs Support Representative

Why Join Us?

• Competitive package including gym membership & host of other incentives
• Opportunity for progression in a growing business
• Many of our engineers have held positions at Google and Microsoft
• Our products are used worldwide by millions of users
• Individuals & teams are able to choose their own style of working
• Opportunity to play a valuable role in our internship programme

Responsibilities

• Using your problem-solving skills, diagnose issues & fix them accordingly.
• Contribute with ideas on ways to resolve problems to better serve the customer and/or improve productivity.
• Solve problems that are sometimes unstructured & may require reliance on conceptual thinking.
• Maintain broad knowledge of company products & services.
• Act as a first point of contact for customers.

Requirements

• Ability to work as part of a team, multitask, prioritize & manage time effectively
• Customer orientation & ability to adapt/respond to different types of characters
• Be able to think on your feet & provide quick & effective solutions
• Ability to pick up new concepts easily with a passion to learn & self-motivation
• Fluent in spoken and written English
• Knowledge of basic computer troubleshooting

Interview & Selection Process

1. CV & Cover Letter: Submit a CV and cover letter that reflect your personality, skills, and experience.
2. Online Interview: Our recruiters will review the application & if successful, you’ll be invited to an online interview and asked to discuss your previous experience & what you can bring to the role.
3. Further Interviews: We may ask for multiple interviews in special cases, all online.
4. Formal Offer: If you have successfully passed all steps, we will make a formal offer and have you join our ranks.

Apply Now

• Competitive Salary + Benefits
• Spread your wings
• Learn from the best
• Work on large scale projects
• Flexible working
• Share your knowledge

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