Customer Support Representative (US Market | Evening Shift)
Job Description, Responsibilities & Requirements
About the Position
Customer Support Representative (US Market | Evening Shift)
Applying for Customer Support Representative (US Market | Evening Shift)
Thanks for your application!
We appreciate your interest in joining WiserBrand. Our team will review your CV and get back to you soon!
About the Role
We are building a strong support team for our US client - an online furniture store - and looking for a Customer Support Representative to deliver outstanding customer experience.
Responsibilities
- Communicating with customers via phone, chat, and email
- Managing support tickets and ensuring timely resolution
- Handling calls with customers and vendors
- Providing high-quality service and maintaining customer satisfaction
- Collaborating closely with the US Customer Care team
Requirements
- Advanced (C1) spoken and written English
- Native-level Ukrainian
- 1+ year of experience in Customer Support/Customer Care, with mandatory phone-based communication experience
- Proven ability to confidently and clearly communicate with customers in real-time via phone calls
- Client-oriented mindset
- Ability to handle stressful situations calmly and professionally
- High attention to detail
- Working evening shifts (15:00–24:00 Ukrainian time)
We Offer
- A full-time job
- Paid vacation and sick leave
- Managing your taxes and accounting
- Optional benefits package that includes Health insurance, Gym membership, English courses, compensation of certification, courses, and training
- Creative and lively team of IT specialists, adequate management, and zero unnecessary bureaucracy
About the Company
WiserBrand is an international digital solutions company that provides strategic consulting, advanced software development, eCommerce, digital marketing, customer support, automation, and AI-powered solutions for clients worldwide.
With 10 years of experience and 70+ completed projects, we help businesses reduce costs, increase revenue, and grow through technology.
At WiserBrand, we value responsibility, open communication, collaboration, continuous improvement, and a positive working environment where people can grow and make an impact.