About the Position

We are a stable European company that helps thousands of customers receive first-class service every day. To strengthen our friendly team, we are currently looking for an attentive and responsible Customer Support Representative with good German language skills.

**If you speak German, enjoy communicating with people, and are looking for a stable job without phone calls, please send us your CV with the subject line "Customer Support Representative (DE)." Perhaps you are our new colleague!

Responsibilities

Answering written customer inquiries via email – no calls, no chat;
Supporting customers with questions about orders, payments, deliveries, and returns;
Ensuring polite, professional, and positive communication;
Adhering to internal guidelines and using predefined response templates.

Requirements

German language skills from level B1 (good written expression, text comprehension);
At least 1 year of professional experience in customer service or a similar position;
Proficiency in using a PC, high degree of accuracy and responsibility;
Service orientation and team spirit;
Residence in Ukraine (mandatory requirement).

We Offer

Working hours: 4/2, from 10:00 AM to 7:00 PM;
Work format: 100% remote (home office);
Form of employment: Self-employment (FOP, Group 3);
Attractive remuneration in Euros;
Comprehensive training and support during the adaptation phase.

FAQ

What documents do I need to apply?

Send us your resume with a photo and certificates confirming your skills, if available.

How does the application process work?

First, we publish a job advertisement. Then we analyze the applications submitted and make a preliminary selection of candidates. This is followed by an initial interview.

How long does the selection process take?

After we have processed all applications and selected yours, we will contact you in about 7-8 days.

We will respond to your inquiry within a day.

Customer Support Representative (with German Language Skills)

Job description