Job Description, Responsibilities & Requirements
About the Position
We are currently seeking a Customer Support Specialist for our German Desk. If you can put yourself in the customers' shoes and remain helpful, patient, and cheerful, then this role is for you! Join our team and contribute to our dynamic and growing company.
Responsibilities
- Resolving all inbound and outbound support requests according to our internal guidelines
- Providing support via email, chat, and phone
- Escalating tickets to mentors and team leaders if necessary
- Giving feedback on processes and ideas to improve customer satisfaction
- Special tasks optional for experienced agents (e.g., Social media support, reputation management, etc.)
Requirements
- Proficiency in the German language, as well as fluency in the English language (B2 level)
- Promising multitasking abilities to keep up with the pace of our dynamic workplace
- Confidence and independence to manage your time effectively while collaborating seamlessly with colleagues
- Ability to work with minimal supervision
- Strong computer skills to keep up with our technology and processes
- Ability to thrive in a fast-paced environment where challenges are met with a smile and a can-do spirit
We Offer
- 20+ vacation days and unlimited sick leaves
- Ability to work fully remotely
- A professional team of specialists ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level
- Opportunity for career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past
About the Company
EverHelp is a project in the Genesis ecosystem. We’re a team of professionals developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.
Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.
Submit your resume and join our team!
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