Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries, helping them deliver excellent customer experience.
We are a friendly crowd of IT-savvy professionals. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers’ expectations.
We are seeking a proactive, communicative, and highly motivated Customer Support Specialist to join our team. The role involves assisting tourists worldwide with transfer issues.
Responsibilities
- Communication with clients via chats, e-mail, and calls
- Respond to customer queries promptly and accurately (24/7 service)
- Follow up with customers to ensure prompt issue resolution
- Collect and analyze customer feedback to assess satisfaction
Requirements
- Proficiency in English
- Experience in customer service will be considered a plus
- Strong written and verbal communication skills
- Excellent problem-solving abilities
- Ability to multitask
- Commitment to customer satisfaction
- Effective time management
- Willingness to learn
We Offer
- Comfortable work environment, remote work
- The work schedule consists of 5 shifts per week, each lasting 8 hours, with 2 days off according to the schedule
- Paid vacation and sick leave
- Healthcare insurance and gym
- Training and useful experience
- Work in a young and friendly team
- Career opportunities and professional growth
About the Company
Diya is a leading Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries, helping them deliver excellent customer experience.
Ready to Join Our Team?
Check our open positions and send your CV to get started.
Anna Tkachuk
Head of the Human Resources Department