Customer Support Specialist

About the Position

Customer Support Specialist

---

About Easygenerator

We’re a fast-growing EdTech scale-up on a mission to revolutionize learning through our award-winning authoring tool. Used by global giants like Kellogg’s, T-Mobile, and Siemens, Easygenerator helps organizations simplify knowledge sharing, fast, easy, and impactful.

We’re an AI-first company, using cutting-edge tools both in our products and internal workflows. You’ll gain hands-on AI experience and develop a future-proof skillset while contributing to a fast-moving, high-impact product.

---

Location

Alexandria, Alexandria Governorate, Egypt

---

Employment Type

Full time

---

Work Location Type

Hybrid

---

Responsibilities

• Interact with customers across chat, email, and calls
• Share best practices and recommendations
• Troubleshoot, identify, and escalate reported bugs, register customer complaints and requests
• Collaborate with Sales, Development, Marketing, and QA
• Represent the “voice of the customer” inside the company
• Contribute to process improvements and exceed KPIs

---

Requirements

• Bachelor’s degree or equivalent experience
• 1–2 years in a customer-facing role (support, success, service)
• Excellent English communication skills (written + spoken)
• Customer-first mindset with strong active listening skills
• General computer proficiency and SaaS product knowledge
• Ability to multitask and stay calm under pressure
• Positive, team-oriented, and proactive attitude

---

Nice to Have

• Experience with AI tools
• Familiarity with educational technology

---

We Offer

• Be part of a fast-growing scale-up where you make an impact from day one
• Join an international team of passionate, supportive colleagues
• Grow with us - new opportunities open quickly as we scale
• Thrive in an inclusive, diverse workplace where performance matters most

---

Ready to Join Us?

Apply now and help us deliver world-class support while shaping the future of EdTech!