Customer Support Specialist

About the Position

Customer Support Specialist

Mayflower is a technology company that is revolutionizing the entertainment industry with a new level of perception and engagement. We are developing a high-load system for partner advertising with a large RPS, a convenient and modern interface. We are growing exponentially and successfully implementing new technologies to accelerate this growth and the system as a whole.

We are looking for a Customer Support Specialist to join the growing support team of our web-based entertainment project. The CS team is a rapidly growing team made up of passionate people from diverse backgrounds and cultures, whose main goal is simple: a clean & safe platform. The team works 24/7 in the shift rotation of 9 hours to eliminate any kind of harm to ensure positive user experience.

The company offers an excellent working environment, a competitive remuneration package, and the chance to work for a developing international company.

Responsibilities

• Handle and resolve customer complaints providing the best customer experience.
• Investigate complaints, troubleshoot issues, and identify trending problems.
• Report bugs to the technical team.

Requirements

• 1+ year experience as a Customer Support Specialist (chats, emails, tickets).
• Ability to work morning, day, and night shifts.
• Very good English skills (C1).
• Experience with ticketing systems (e.g., ZenDesk, Intercom, etc.).
• Perfect communication and problem-solving skills.
• Customer orientation and ability to adapt/respond to different types of characters.

Conditions

We know that great talent deserves great conditions, so here's what you can expect when joining us:

• Full remote work.
• Competitive compensation with a service contract.
• Transparent performance reviews twice a year, with bonus opportunities and salary adjustments.
• An annual allowance that you can use for home office improvements, sports activities, equipment upgrades, and more-tailor it to what benefits you most.
• Investment in your development: paid language courses, access to various learning platforms, and a mindfulness benefit, including psychological support with 50% coverage.
• Career growth in a fast-scaling project with opportunities to influence technical decisions.
• A culture of recognition: our peer reward program celebrates contributions from across the team.

Recruitment Process

• Quick Video Interview (5-15 min).
• Technical interview (1 hour).
• Test task.

About the Company

Mayflower is a technology company that is revolutionizing the entertainment industry with a new level of perception and engagement.