About the Position

Customer Support Specialist – Brazil (Spanish + Portuguese)

We are hiring a Customer Support Specialist for Brazil. Fluency in Spanish and Portuguese is required. Opportunity to work remotely.

Responsibilities

Efficiently respond and communicate with clients to understand and service their needs via live chat
Effectively analyze customer data to make appropriate recommendations and problem resolutions
Resolve product or service concerns by clarifying the customer’s problem, determine the cause, select and explain the best solution to solve the problem, expedite correction or adjustment, follow up to ensure resolution
Demonstrate excellent customer service by facilitating positive long-term relationships and a high potential for repeat business
Build rapport with clients and effectively diffuses conflict and opposition
Contribute to team effort by accomplishing related results as needed
Commit to meeting quality standards in processing customer adjustment

Proficiency speaking and writing in Spanish and English
Computer literacy
Able to identify ways of solving the problem and present the solution in a verbal and written manner
Strong interpersonal skills
High level of professionalism
Attention to detail and punctuality
Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards.)
Stable internet connection