Customer Support Specialist – Egypt

About the Position

Apply for Customer Support Specialist – Egypt and join our dynamic team. You will be responsible for efficiently communicating with clients, analyzing customer data, and resolving product or service concerns.

Responsibilities

• Efficiently responds and communicates with clients to understand and service their needs via live.
• Effectively analyses customer data to make appropriate recommendations and problem resolutions.
• Resolves product or service concerns by clarifying the customer’s problem; determining the cause, selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Demonstrates excellent customer service by facilitating positive long-term relationships and a high potential for repeat business.
• Builds rapport with clients and effectively diffuses conflict and opposition.
• Contributes to team effort by accomplishing related results as needed.
• Committed to meeting quality standards in processing customer adjustments.

Requirements

• Proficiency speaking and writing in Arabic and English (French as an advantage).
• Computer literacy.
• Basic knowledge of working with Google framework (Disc, Sheets, Docs).
• Able to identify ways of solving the problem and present the solution in a verbal and written manner.
• Strong interpersonal skills.
• High level of professionalism.
• Attention to detail and punctuality.
• Own a laptop (Windows with a minimum of 16 Gb RAM Memory or Apple Mac 2015 model onwards).
• Stable internet connection.

We Offer

• Working for a dynamically growing company.
• Challenging but exciting tasks with our own product.
• Trainee period is provided.
• Competitive salary.
• 12 shifts of annual leave per year.
• 8 shifts of sick leave per year.
• Working on a shift schedule.
• Remote work.
• Budget for professional development and language learning.
• Budget for healthcare related expenses.

Apply Now

Interested candidates are encouraged to apply for the Customer Support Specialist – Egypt position.