Customer Support Specialist (English speaking)

About the Position

Customer Support Specialist (English speaking)

Wise is a global technology company, building the best way to move and manage the world’s money. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

We’re looking for a Customer Support Specialist to join our team in Budapest. This role is a unique opportunity to apply your subject matter expertise to have a direct impact on Wise’s mission, ensuring a seamless experience for our customers globally.

Your mission: As a Specialist, your mission is to act as a subject matter authority, navigating cross-functional complexities to deliver expert-level resolutions and world-class support across email, phone, and chat to ensure every interaction reflects our commitment to "money without borders."

Responsibilities

• Expert problem solving: Take full ownership of complex customer cases, using critical thinking to identify the best resolutions and delivering with high accuracy.
• Navigating complex interactions: Handle high-stakes customer conversations with professional and empathetic communication, especially during challenging moments.
• Cross-Team collaboration: Manage appropriate escalations to specialized teams, including KYC, Complaints, and Payment Operations, to ensure holistic case resolution.
• Peer support: Act as a point of contact for your colleagues, providing peer-to-peer support and sharing your knowledge to help the wider team grow.
• Process improvement: Identify and share feedback on processes and product health, contributing to the continuous improvement of the customer journey.
• Flexibility: Cover a variety of shifts to be there when our customers-and the business-need you most.

Requirements

• Proven experience: At least one year of experience in customer support. Experience in fintech or a high-volume setting is preferred, but not essential.
• Multi-Channel experience: Proven track record of supporting customers through phone, chat, and email. Mastery across all three is a definite plus.
• Technical proficiency: Strong typing skills (minimum 45 Words Per Minute) and excellent grammar/spelling.
• Advanced communication: Excellent verbal and written English skills (C1 level). Ability to translate difficult, high-level concepts into easy-to-understand language.
• Ownership mindset: Self-starter who can work independently, navigate ambiguity, and make sound judgments with minimal supervision.
• Cool under pressure: Ability to take charge in challenging situations and calm and resolve difficult customer interactions.
• Location: Legally authorized to work in Hungary.
• Values: Team player who lets our values guide decisions and ready to work full-time (40h/week).
• Office First Policy: Expected to work from the office at least 3 days per week.

We Offer

• 🚀 RSUs in a rapidly growing company
• 💻 Flexible working model
• 💪 An annual self-development budget
• 🏝️ A paid 6-week sabbatical leave after four years
• ☀️ Paid time off: 28 days vacation + 3 “Me” days + 1 volunteer day, annually

About the Company

Wise is a global technology company, building the best way to move and manage the world’s money. We’re on a mission to make lives easier and save money for people and businesses sending money to another country, spending abroad, or making and receiving international payments.

We’re people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable, and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission, and able to progress in their careers.

Salary

Compensation: up to HUF 690,000 - monthly

Hiring Process

1. Application review (CV)
2. Maki Assessment (Online Skills assessment)
3. Interview with the team

Job Location

City: Budapest

Country: Hungary

Additional Information

Click here to learn more about the benefits that we offer at Wise.

Ready to lead the future of how we move money? Please apply by submitting your CV in English.

For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable, and inclusive.

We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission, and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.