Customer Support Specialist (m/w/d)
Primary stack
Job description
About the Position
Customer Support Specialist (m/w/d)
Berlin
Vollzeit
Festanstellung
About the Role
You will be part of our support team for our market-leading funeral ERP software and handle customer inquiries independently. At the same time, you will develop a good understanding of our processes and actively contribute to the structure and further development of our support.
Responsibilities
- Operative Customer Support: You will handle support requests in a structured and solution-oriented manner via our ticketing system, email, and possibly by phone.
- Analysis & Problem Solving: You will analyze customer concerns (e.g., application questions, configurations, data or process logic) and develop suitable solutions.
- Independent Ticket Processing: You will prioritize your tasks independently, maintain an overview even with a high volume, and communicate clearly and transparently with customers.
- Collaboration within the Team: You will coordinate closely with colleagues as well as with product and technical teams and pass on topics in a structured manner when necessary.
- Knowledge Building & Documentation: You will document solutions comprehensibly and actively contribute to the expansion of our knowledge base and support processes.
- Contribution to Team Structure & Efficiency: You will support the efficient organization of daily support activities – e.g., through clean prioritization, thinking about processes, or sharing best practices.
Requirements
- Experience in customer or technical support, ideally in the software or ERP environment.
- Interest in working with complex systems and processes.
- Structured, solution-oriented approach – even with many parallel topics.
- Ability to recognize connections and explain them understandably.
- Initial approaches to taking responsibility in the team (e.g., sharing knowledge, supporting others, thinking about processes).
- Clear and empathetic communication with customers.
- High degree of self-responsibility and reliability.
- Fluent German language skills.
What We Offer
- Focus on real problem-solving instead of pure ticket processing.
- Opportunity to develop professionally and take on more responsibility in the team.
- Close collaboration with product and technical teams.
- Active participation in shaping support processes and structures.
- Direct influence on the quality of the customer experience.
About the Company
Rapid Data is the leading software provider for the funeral industry in Europe and has been synonymous with innovation and progress since 1989. It is our passion to develop state-of-the-art ERP and CRM solutions that revolutionize the way funeral service providers work.
We are more than just a company – we are pioneers of change and at the forefront of leading the industry into a new era. Our goal is not only to be present in Europe but to build a global presence, supporting every funeral service provider and its partners with our all-in-one technology platform.
Driven by our vision and supported by one of the most demanding and renowned private equity investors in the world, we are in a phase of accelerated growth. Every day is a new opportunity for us to push our boundaries and realize our dreams. We are ready to change the world – be part of this exciting journey with Rapid Data.
© Rapid Data GmbH. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.