Customer Support Specialist
Primary stack
Job description
About the Position
Expressoft Technology is looking for a Customer Support Specialist for technical support in HoReCa, managing software and hardware solutions. Apply now to join our team!
As a Customer Support Specialist, you will play a key role in ensuring a high level of satisfaction for our HoReCa clients by efficiently managing interactions and providing quality technical assistance. You will ensure that our IT solutions (software and hardware) are perfectly aligned with client needs, offering them a seamless and problem-free experience.
Responsibilities
- Implementing software solutions both remotely and on-site.
- Providing technical support and customer service to clients via phone, online, and directly at their locations.
- Identifying and resolving technical incidents and issues that arise with clients.
- Updating and maintaining the client database.
- Periodically implementing software updates for clients.
- Performing maintenance operations for clients' hardware equipment.
Requirements
- Solid technical knowledge of software and hardware solutions in the HoReCa sector.
- Experience in customer relationship management, ideally in the IT or HoReCa sector.
- Basic understanding of primary accounting.
- Bachelor's or vocational degree (technical profile preferred).
- Excellent organizational and multitasking skills, with the ability to manage multiple requests simultaneously.
- Intermediate knowledge of the English language (written and spoken).
- Effective team collaboration skills.
- Customer orientation, friendliness, and professionalism.
- Category B driving license (advantageous).
Nice to Have
- Accounting knowledge.
- Advanced English language skills.
- Team collaboration skills.
- Customer orientation.
- Professionalism.
- Driving license.
We Offer
- Dynamic work environment: Join a leading technology company where innovation and professional development are encouraged.
- Career growth opportunities: Possibility to advance in your career with a personalized development plan.
- Competitive salary package and attractive benefits: Including health insurance, meal tickets, and other advantages.
- Real impact: Opportunity to directly contribute to the company's success and innovation.
- Discover our career website and learn what it's like to work with us - Join our family - Expressoft Technology
About the Company
- Hybrid work model.
- Collaborative and innovative culture focused on continuous growth and learning.
- Modern office, equipped for creativity and productivity.
We are looking for a Customer Support Specialist with solid technical knowledge in software and hardware solutions for HoReCa, experience in customer relationship management, and excellent organizational and multitasking skills. If you are a proactive person, solution-oriented, and have a professional attitude, we welcome you to our team!
Let's make hospitality easier-together! 🌟
Department: Customer Experience
Location: Floreasca Park
Work Mode: Hybrid
Salary: 6.500 RON - 7.150 RON/month
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