Customer Support Specialist

About the Position

BIA HCS is seeking a Customer Support Specialist to join their team in București, Romania. This role involves providing exceptional customer service and managing client inquiries.

Responsibilities

• Offering the best possible services to new and existing customers regarding billing questions, suggestions, complaints, and warranty requests (using Salesforce).
• Managing customer phone requests to clarify, guide, and direct identified issues to a solution.
• Providing timely responses to customer inquiries via phone and/or email, such as product availability, prices, delivery terms, and order status, ensuring requests are handled promptly and accurately.
• Processing and monitoring customer orders, invoices, accounts, requests, and financial reports in SOPIC.
• Conducting all new customer and supplier verification activities in accordance with Sandvik guidelines.
• Coordinating and tracking sales opportunities, monitoring sales activity progress, and providing periodic updates to the sales and service team using SAP.
• Coordinating communication between distributors and stakeholders globally.
• Actively monitoring customer and supplier orders, processing sales and invoices, ensuring customer orders are shipped and invoiced accurately and on time.
• Communicating with staff from other departments of the organization, such as Production, Warehouse, Shipping Planning, Logistics, and Finance, to confirm order status and resolve customer complaints.
• Detecting and resolving issues related to customer complaints.
• Requesting price quotes from external suppliers and managing the entire project from quote to final purchase.
• Maintaining an archive of documentation related to the employee's work, including: contracts for the supply of goods, specifications, supplementary agreements, commercial offers, and other documents.
• Developing sales skills and product, service, and customer knowledge by working closely with a more experienced sales representative to promote products, complete orders, and resolve issues.
• Tracking unpaid invoices and managing outstanding balances.
• Monthly reporting on health, safety, and environment (EHS).
• Managing and tracking customer returns in the LPS platform.
• Creating and maintaining customer master data in the MDG platform.

Requirements

• Service orientation
• Strong communication skills
• Ability to work both independently and in a team
• Experience in multicultural communication
• Ability to manage multiple tasks simultaneously and set priorities
• Attention to detail
• Proactive approach
• English as the natural working language
• Knowledge of SAP and Salesforce is a competitive advantage

We Offer

• Competitive salary
• Opportunity to work in a dynamic and growing company
• Professional development opportunities

About the Company

BIA HCS is a company that provides products and solutions for the mining and rock excavation industry.

Apply Now

Please send your CV to [email protected]. Only suitable candidates will be contacted.

Thank you for your understanding!