Customer Support Specialist (Tuesday to Saturday) - French speaker

About the Position

Customer Support Specialist (Tuesday to Saturday) - French speaker

Shine is the financial copilot for entrepreneurs and small business owners. Founded by serial entrepreneurs Rico Andersen and Martin Hegelund, Shine is a leading European fintech unicorn on a mission to restore the joy of running a business, by ending wasted time on financial admin. Shine offers a connected solution for invoicing, accounting, payroll, business accounts, payments, and financing, meaning business owners can focus their energy on growing a healthy business, not held back by manual admin.

Part of something bigger, today we're part of Cegid, a European leader in cloud software for finance and accounting. Together we're building Europe's leading financial copilot for small businesses and their accountants. Shine already supports more than 400,000 small businesses. As part of Cegid, we now reach over one million small businesses and 15,000 accountants across Europe.

Your hiring experience matters. Just as we respect our customers' time, we respect yours. Your experience with Shine and Cegid should feel simple, transparent, and genuinely supportive. If this sounds like somewhere you want to grow, we'd love to hear from you.

Responsibilities

As a Customer Support Specialist, you will play a key role in shaping the customer service of tomorrow. Your responsibilities will include:

• Providing the most comprehensive and high-quality responses to entrepreneurs and small businesses contacting Shine via email, chat, or phone.
• Investigating complex cases related to bank accounts, administrative issues, or insurance.
• Prioritizing the requests in your portfolio, choosing the best channel (email, chat, or phone) to understand and resolve your customers’ situations.
• Developing a strong attention to detail that allows you to anticipate the “little extra” that reassures and retains our customers.
• Proactively communicating with your team members and other departments at Shine (Sales, Product, Compliance, etc.) to handle specific situations.

Requirements

• Prior experience in a customer support role, ideally in a SaaS company.
• Excellent command of French, especially in writing, with clear expression.
• Empathy and the ability to put yourself in your customers’ shoes.
• Proficiency with collaborative tools like Slack, Notion, Intercom, or similar.
• Comfortable picking up the phone to call a customer whenever it’s the most appropriate option.
• Ideally, knowledge of the banking sector or the administrative challenges of self-employed professionals.
• French is your native language or you speak and write it fluently, and you have at least a professional level of English, both written and spoken (mandatory).
• Ability to be on-site in our Paris office 5 days per week.

Nice to Have

• Experience in the banking sector.
• Advanced knowledge of administrative challenges of self-employed professionals.

We Offer

• A salary range between 29k and 33k€ per year.
• Full health insurance coverage for you and your kids, plus 4 free AlanMind sessions per year.
• Meal vouchers: A Swile card with €9.05 per day for meals at restaurants or grocery shopping.
• RTT (Reduced Working Time): In addition to 25 days of paid leave per year, we provide 8 to 10 additional RTT days depending on the calendar year’s public holidays.
• Located in Paris.

About the Company

Shine is committed to equal treatment and does not discriminate based on gender, sexual orientation, color, racial or ethnic origin, religion, disability, etc., as per applicable law.

Join us and be part of something bigger!