Customer Value Manager

About the Position

Customer Value Manager

Location: Munich, Germany

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Your Impact

As a Customer Value Manager, you will play a key role in shaping our customer journey to provide the best possible product experience. Your tasks will span the entire product management cycle, from expert discussions in our sales process to onboarding new customers and expanding active customer relationships. You will work closely with our sales and product team to help us deliver value and ensure the long-term satisfaction of our customers.

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Responsibilities

• Engage with a diverse customer base: Work with manufacturing companies of various sizes - from €20M to €5Bn in revenue - across different sectors within the industry (from machinery to food manufacturing), adapting your approach to diverse customer needs and contexts.
• Enable customer excellence: Empower customers to successfully integrate Tacto into their operational and strategic processes through training, best practices, and hands-on guidance.
• Own the commercial relationship: Act as an entrepreneur within Tacto, taking full ownership of customer retention and driving commercial expansion in close collaboration with our sales team.
• Shape procurement strategy: Partner with customers to optimize their procurement department, leveraging insights and best practices (e.g. by conducting a category strategy project).
• Deliver tangible cost savings: Collaborate closely with customers to identify and realize significant savings and efficiency gains (e.g. through preparing and supporting negotiations with our customers).
• Be the voice of the customer: Develop a deep understanding of our software and work closely with the product and tech team to advocate for customer needs, influencing the product roadmap and innovation priorities.
• Become AI Native: Proactively identify opportunities to leverage AI to accelerate your work, experiment with new approaches, and share successful workflows – contributing to Tacto's culture of high-velocity execution and innovation.

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Requirements

• Entrepreneurial mindset and hands-on approach
• Analytical and data-driven working style
• Experience in working closely with customers, ideally from a (strategy) consulting environment
• Experience with - or a strong interest in - industrial manufacturing, supply chain management, or procurement
• Passion for driving digital transformation in organizations
• Outstanding communication and presentation skills in German

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We Offer

• Competitive salary & equity in the company
• Vibrant in-office culture (> 4 days/week) in a beautiful office in central Munich
• Development budget and regular exposure to exceptional people
• 26 + 4 vacation days per year (4 fixed “company rest days”) as well as regular off-sites and team events
• Wellpass membership, fruit basket, and access to Jobrad for your health
• Voluntary pension contribution and KITA subsidy for your children

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About the Company

Tacto is building the intelligence layer that connects AI to the physical world of manufacturing, starting with procurement. AI is transforming every industry, but it stops at the factory gate. The knowledge that holds manufacturing together - part costs, suppliers, materials - is scattered across systems and people. Over 50% of a product's cost originates from suppliers, making procurement the single largest cost lever in manufacturing and the missing connection between the digital and the physical world. Yet it still runs on Excel and legacy systems. We're changing that with our Procurement Intelligence Platform, trusted by hundreds of companies running billions of Euros of material.

Based in Munich, we are 100+ passionate builders who are in-office, with high expectations, fast growth, and a lot of fun. We are supported by >€50m from Sequoia, Index, and Europe's leading tech entrepreneurs and industry veterans.

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Why It Matters

Manufacturing forms Europe's economic backbone, driving a fourth of Europe's GDP and providing over 30% of jobs. These hidden champions and global market leaders manufacture the physical world around us, from the machines that build our cities to the medical devices that save lives.

But the world is changing. The US dominates the digital world of bits. China is scaling the world of atoms, manufacturing at unprecedented speed and scale. Geopolitics are more uncertain than ever. Europe's strength lies in its deep industrial knowledge through generations of engineering. Manufacturing worldwide runs on European machines and software. But that heritage is only an advantage if we leverage it in the age of AI.

Tacto builds the AI that connects Atoms and Bits, empowering our Industrial Base to Stay Stronger and building a lighthouse for European tech.

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Tacto is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, religion, sexual orientation, age, marital status, disability, or gender identity. Please do not submit personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, data concerning your health, or data concerning your sexual orientation.