Job Description, Responsibilities & Requirements
About the Position
We are looking for Customer Service Agents with a native (or near-native) level of English, Swedish, Norwegian, Finnish, French, or German languages to join our international team and add more diversity into the mix.
We don't care about your background - you are yours, as they say - though this position has its requirements and ground rules: you have to be a personable and reliable team player with a customer service mindset, ability to multitask and think on your feet whilst calmly handling customer queries with a smile.
We value: respect, transparency, commitment, responsibility, attention to detail, fun. We despise: dishonesty in any form, exaggerated snobbism, unprofessional work ethics.
Can you relate to this? If your answer is "Hell Yes", contact us here or send your CV at [email protected].
Responsibilities
- To acquire some technical and end-user understanding of our products so you can respond to customers quickly and accurately (don't worry, we will provide the training)
- To report on common issues and flag anything urgent
- To approach customers proactively about select promotions
- To support with some translations as our "go-to" native speaker
Requirements
- Be fluent in written and spoken English (this is the official office language)
- Be interested in learning about iGaming and increasing your tech knowledge
- Be happy to work different shifts (our Customer Services Department is open 24/7)
We Value
- Respect
- Transparency
- Commitment
- Responsibility
- Attention to detail
- Fun
We Despise
- Dishonesty in any form
- Exaggerated snobbism
- Unprofessional work ethics
We Offer
- Opportunity to work remotely from Lviv, Ukraine or anywhere else
- Join an international and diverse team
- Competitive benefits package (details upon application)
About the Company
[Company description if present]