CX Sales & Service Consultant (all genders)

About the Position

CX Sales & Service Consultant (all genders)

Join valantic GmbH as a CX Sales & Service Consultant to redefine customer sales and service processes using SAP Sales and Service Cloud.

Date: 15.10.2026

Location:

• Mannheim, DE
• Homeoffice, DE

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Responsibilities

• Implementation: Actively implement Sales and/or Service Cloud projects. Experience with SAP Sales and Service Cloud (V1 and V2) is a plus but not required.
• Consultation: Discuss requirements and processes with the client and provide clear recommendations.
• Work Method: Work independently and structured, with experience in established project methods (e.g., Scrum).
• AI Competency: Use AI tools purposefully in daily work, such as for creating documentation.

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Requirements

• Basic Knowledge: General overview of common Sales and/or Service functionalities (e.g., SAP Sales and Service Cloud).
• Project Experience: Experience in implementing Sales and/or Service projects.
• Perspective Diversity: Welcome as a former Sales or Service employee or as an IT Administrator with user experience in Sales and Service solutions.
• User Proximity: Understand the questions of a field sales employee and can also put yourself in the scenarios of a service employee in 2nd-level support.
• Platform Practice: Experience with other Sales and Service solutions on the market is desirable.
• System Understanding: Knowledge of other data models across system boundaries and experience working in integrated scenarios with ERP systems, e.g., SAP S/4 or SAP ERP.
• Industry Expertise: Know-how in one or more industries helps you to go into specific processes and customer journeys in detail.
• Communication Skills: You can discuss requirements and processes with the customer confidently and provide clear recommendations.
• Self-Reflection: You know when you need help and seek support from colleagues.
• AI Fluency: You use AI in your daily work with critical thinking and metacognition and take responsibility for AI-generated output. You know when to follow the tool and when your judgment counts.
• Curiosity: You dare to approach new things, are open to new functionalities of manufacturers, and proactively develop know-how.

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We Offer

• Real Scope for Creativity: Work on exciting Sales and Service projects with well-known companies in the German-speaking world.
• Technological Diversity: Work with a modern, growing tech stack around Customer Experience.
• A Team that Takes Expertise Seriously: No rigid hierarchies, but mutual learning, pragmatic cooperation, and a culture where entrepreneurship and fairness are not just buzzwords.
• Development: Active promotion in the areas of Sales, Service, and AI because we work in a rapidly changing world and see it as an opportunity.
• Flexible Working Models: Remote and on-site, as it suits you and your projects.
• Vision: The opportunity to actively shape our vision of "building the CX Powerhouse".

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About the Company

valantic GmbH is a leading company in the field of customer experience and digital transformation. We are committed to helping our clients redefine their sales and service processes with innovative solutions.