Damage Claims Agent

About the Position

Damage Claims Agent

Join Team Orange as a Damage Claims Agent, managing vehicle damage cases from incident report to repair completion and handover to the Billing & Recharge team. If you thrive in a dynamic environment and enjoy problem-solving, this role is for you.

Responsibilities

• Receive and log damage reports, assessing evidence to prioritize and categorize incidents accurately
• Source and evaluate repair estimates, authorize repairs within limits, and coordinate repair bookings
• Monitor repair progress, arrange temporary vehicles, and conduct quality checks before handover
• Maintain accurate case records and compile files for Billing & Recharge handover
• Provide clear liability assessments and liaise with Insurance Professionals on complex cases
• Keep customers, drivers, and stakeholders updated and handle inquiries professionally within SLA

Requirements

• Experience: Coordination, case management, or customer service experience
• Organisation: Ability to manage multiple cases simultaneously with strong attention to detail
• Communication: Excellent written and verbal communication skills
• Tech-savvy: Comfortable working with computer systems and databases
• Background: Knowledge of fleet, automotive, insurance, or claims administration is advantageous
• Know-how: Basic understanding of vehicle damage and repair processes is advantageous

We Offer

Competitive Reward Package

• Attractive base salary with a performance-based bonus

Time Off & Financial Security

• Up to 22 days’ holiday plus bank holidays, pension scheme, and life assurance

Wellbeing & Support

• Employee Assistance Programme and access to wellbeing resources

Career Development

• An entrepreneurial, flat management structure with direct access to decision-makers and genuine opportunities to grow your career

About the Company

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!