Job Description, Responsibilities & Requirements
About the Position
Danish Speaking Customer Service Agent
At FDJ UNITED, we don't just follow the game, we reinvent it. FDJ UNITED is one of Europe’s leading betting and gaming operators, with a vast portfolio of iconic brands and a reputation for technological excellence. With more than 5,000 employees and a presence in around fifteen regulated markets, the Group offers a diversified, responsible range of games, both under exclusive rights and open to competition. We set new standards, proving that entertainment and safety can go hand in hand. Here, you’ll work alongside a team of passionate individuals dedicated to delivering the best and safest entertaining experiences for our customers every day.
Join us in shaping the future of gaming. Are you ready to LEVEL-UP THE GAME?
Responsibilities
As a FDJ UNITED Customer Service Agent, you will be one of over 200 agents across the globe who support the customers of our 9 brands worldwide. You'll have the opportunity to engage with our customers from all over the world, assisting them with their inquiries and ensuring their satisfaction by offering the best gambling experience ever!
- Deliver Danish and English language customer support across LiveChat, email
- Enable our players with quality solutions in a timely, personal, and professional manner that exceeds the customers' expectations
- Guide players through the website &/or Mobile App platform assisting them in using our services and products
- Share knowledge, contribute to team projects, and identify innovative practices that improve customer support activities
- Work closely with other departments including Player Safety, Payments, and CRM to ensure a positive and safe gambling experience
- Speak on behalf of customers by providing useful feedback on their experiences
- Support your colleagues and contribute to a great team atmosphere
Requirements
- Fluency in Danish and English, both spoken and written is essential
- Responsible, and reliable team player
- Experience of complex problem solving
- Ability to multi-task in a fast-paced environment
- Good understanding of basic internet and technical concepts
We Offer
- €500 annual Well-being Allowance
- 24 days of annual leave, plus public holidays
- Subsidised meals
- Flexible hybrid working model (office and home)
- Up to 6 weeks of fully remote working per year
- Anniversary recognition awards
- Private Health Insurance
- Dedicated Career Development Plan
- A friendly and supportive team environment in a fantastic office
About the Company
We believe talent knows no boundaries. Our hiring process focuses solely on your skills, experience, and potential to contribute to our team. We welcome applicants from all backgrounds and evaluate each candidate based on merit, regardless of personal characteristics such as age, gender, origin, religion, sexual orientation, neurodiversity, or disability.
Application
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Details
- Type of Employment: Full-time, Permanent
- Reference Number: JR103236
- Location: Malta, Malta
- Work Location Type: Hybrid