Data Analyst – Middle

About the Position

Data Analyst – Middle

SOFTSWISS is expanding its analytics team and is looking for a Data Analyst to help gain full visibility into the performance of our products.

The role is focused on analyzing key product and business metrics, user behavior, and performance changes. We are looking for an analyst who can work confidently with data, identify meaningful insights, and translate them into clear recommendations for product and business teams.

Responsibilities

• Analyze key product and business metrics, including user activity, retention, conversion, revenue-related metrics, and other core KPIs.
• Study user behavior across the customer journey through cohort, funnel, and lifecycle analysis.
• Work with databases: extract, join, and prepare data for analysis using SQL.
• Build and maintain reporting and BI dashboards (preferably in Tableau) for product and management needs.
• Investigate anomalies and performance deviations - identify problems and diagnose their root causes.
• Run ad-hoc analyses for product and leadership teams to support tactical and strategic decisions.
• Monitor data quality and consistency across product and financial data.
• Document metric definitions, analytical approaches, and key findings.

Requirements

• 3+ years as a Data Analyst / Product Analyst / Operations Analyst.
• Strong analytical thinking and the ability to interpret numbers in a business context.
• Solid understanding of core analytics concepts: funnels, cohorts, retention, and lifecycle metrics.
• Ability to translate business questions into analytical tasks and explain results clearly to non-technical stakeholders.
• SQL: confident reading and writing analytical queries (joins, aggregations, window functions).
• Experience with BI tools, ideally Tableau.
• Fluent Russian, both spoken and written.
• English B2, both spoken and written.

Nice to Have

• Experience in iGaming / fintech / B2B SaaS.
• Understanding of product and business unit economics, including revenue drivers, conversion, retention, customer value, and profitability metrics.
• Basic statistics: confidence intervals, p-values, common pitfalls in experiment interpretation.
• Experience with ClickHouse.
• Python for analytics.

We Offer

• Private health insurance
• Sports benefits
• Comprehensive Mental Health Program
• Free English lessons (online)
• Local language courses
• Paid time off
• Maternity leave support
• Referral program rewards
• Upskilling, internal workshops, and participation in professional conferences and corporate events

About the Company

SOFTSWISS recruitment communication is conducted only through official company channels. We never ask candidates to make payments, purchase equipment, share financial details, or transfer money as part of the hiring process. If you receive a suspicious message using the SOFTSWISS name, please verify it via [email protected]

Learn more about our hiring process here – what to expect, how to prepare, and what makes SOFTSWISS different.