Data Analytics Lead (Product Intelligence)

About the Position

Data Analytics Lead (Product Intelligence)

The Product Intelligence team at Nexthink plays a pivotal role by providing business intelligence to the organization. We synthesize data sources across the company, delivering product usage and business insights that directly shape product strategy and decision-making.

We are looking for a Data Analytics Lead to own the analytical and semantic layer of Product Intelligence. You will define what our data means, ensure its trustworthiness, and turn it into insights that change decisions. You will work closely with Product Management and Engineering to define the telemetry needed, establish success metrics, and proactively investigate product usage and user journeys.

Responsibilities

Insight & Analysis

• Partner with Product Management and business stakeholders to translate product usage and telemetry data into product-led insights.
• Perform proactive, self-directed analysis into product usage and user journeys to help Product Managers understand how the product is really used and where to improve it.
• Define, document, and own the success metrics used to evaluate product features, releases, and business objectives.
• Provide regular reporting, insights, and recommendations to senior management.

Data Definition, Quality & Governance

• Own the semantic layer: define what our core business entities and metrics mean.
• Champion an AI-ready data strategy by defining the semantics, metric definitions, and metadata.
• Own data quality for the analytical layer: define quality expectations and checks, monitor for silent correctness failures, and drive issues to resolution.
• Build and maintain the data catalog and documentation.
• Establish and maintain data governance practices for the analytics layer.

Data Collection & Partnering with Engineering

• Work with Product Managers and Engineering to define and implement new product telemetry.
• Identify gaps in what we currently collect, and make the case for the instrumentation needed to close them.
• Define business and data requirements clearly enough to be built, and collaborate with your data engineering counterpart to deliver the pipelines, models, and data structures required.
• Contribute to the design and evolution of the analytics layer, including semantic modeling and dashboarding within our BI tools.

Requirements

Analytics Experience

• Degree in a quantitative, technical, or business-analytical field, or equivalent practical experience.
• 7+ years of experience in a data analyst, product analyst, analytics engineer, or business intelligence role.
• Strong SQL skills – comfortable working directly in a data warehouse against large, messy, multi-source data.
• Proven experience partnering with Product and business teams to deliver product-led insights.
• Demonstrated experience managing senior stakeholders and presenting data strategy and insights to executive/C-level audiences.
• Hands-on experience with product usage or telemetry data.
• Experience defining success metrics and KPIs, and the judgement to know when a proposed metric will drive the wrong behavior.
• Experience with data visualization and BI tools such as Power BI, QuickSight, Tableau, or similar.
• Solid understanding of data modeling concepts and the ability to reason about whether a data model can answer a given business question.
• Hands-on experience using agentic AI coding tools as part of your day-to-day analytical work.
• Familiarity with the modern data stack and comfort using Git as part of an analytics workflow.
• Experience specifying telemetry or instrumentation requirements together with Product and Engineering teams.
• Excellent communication skills, with the ability to explain a complex finding simply without losing its rigor. Fluency in English.
• Available to travel to our head office in Lausanne on an occasional basis.

Data Quality, Governance & AI-readiness

• Practical experience owning data quality.
• Experience with data cataloging, documentation, or data governance practices.
• Solid understanding of AI/ML and LLM concepts and their implications for data.
• Ability to identify where AI can create value in an analytics workflow, and interest in using it to work faster.

How You Work

• Curious and proactive: you go looking for the insight nobody asked for, and you sanity-check a result against business reality before you present it.
• Comfortable with ambiguity – able to turn a vague business question into a well-defined analysis, and to say clearly when the data cannot answer it.
• Collaborative: you work as a genuine partner to Product Managers and to your data engineering counterpart rather than as a request queue.
• Rigorous and honest about confidence levels, caveats, and the limits of the data.

We Offer

• Permanent Contract and a competitive compensation package.
• Amazing centrally located offices near the Bernabeu Stadium.
• Private Health Insurance (Sanitas) and daily meal vouchers of 11 EUR will be entirely covered by us.
• Hybrid work model balancing office and remote work.
• Flexible Hours and unlimited vacation plus 3 company-paid volunteer days.
• Up to 25 EUR per month for a gym subscription.
• Flexible compensation plan for childcare & public transportation.
• Reimbursement of up to 50% of the cost of English & Spanish classes.
• Fresh fruit, cookies, soft drinks, and protein shakes at the office.
• Regular company and team events like Pizza talks, Team Building activities, Christmas parties, hosting Meetups at the office and more!
• Bonuses for referring successful hires after three months of continuous employment.
• Relocation package for people coming from another country.

About the Company

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose, and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

Salary

The base salary for this role is €62,000 – €110,000 gross per year, with a total on-target earnings (OTE) range of €68,200– €126,500 including an annual performance bonus. You'll also be part of our broader total rewards package - including benefits tailored to where you live and how you work best.

Contact

If you are interested, please apply through our website.