Data Platform Software Engineer

About the Position

We are looking for a Data Platform Software Engineer to join our Engineering, Infrastructure, and Operations team in Santa Clara. This role is flexible with a hybrid work model.

Responsibilities

• Build and improve snc-provision, our in-house framework that deploys, configures, and operates RaptorDB (PostgreSQL) and MariaDB databases in production, including the snow CLI used by operations teams and automation, and Dojo, our fleet-wide scheduled maintenance and monitoring service.
• Own well-scoped features from design through implementation, test automation, and delivery, with guidance from senior engineers.
• Write clean, maintainable, well-tested code, and take part in code and design reviews.
• Automate operational tasks across a large database fleet, from configuration management to monitoring and remediation.
• Help investigate production issues, including database crashes, backup/restore failures, and performance problems, and learn to drive root-cause analysis from logs, stack traces, and system data.
• Work with operations, support, and partner engineering teams to understand requirements and turn feedback into improvements.
• Contribute to documentation and runbooks, and share what you learn with the team.

Requirements

• A solid foundation in data structures, algorithms, and object-oriented design.
• Hands-on experience with Linux, and an interest in learning its internals.
• Familiarity with relational databases, ideally PostgreSQL, MySQL, or MariaDB, and a desire to learn how they run in production.
• Strong problem-solving skills and curiosity about how systems fail.
• Clear communication, and comfort working with teammates across time zones (PT, ET, CET).
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Programming experience in Ruby, Python, Go, or a similar language, plus shell scripting. Ruby is preferred but not required; engineers with Python or other scripting experience pick it up quickly.
• Experience with source control and CI/CD systems such as Git and Jenkins.

Nice to Have

• Puppet or another configuration management tool.
• Database backups, replication, or high availability.
• Kubernetes.
• AI coding tools such as Claude Code, Windsurf, or Cursor.

We Offer

• Base pay of $139,700 - $216,500 per year, plus equity (when applicable), variable/incentive compensation, and benefits.
• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• ESPP.
• Matching donations.
• Flexible time away plan and family leave programs.
• Ability to work (hybrid model) out of either our San Diego, Santa Clara, or Kirkland office. Potential option to be remote.

About the Company

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow-helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.